Support Associate II; 2nd Shift

Overview

CGI Federal is looking for experienced Support Associates to support the Tucson Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front-facing capacity, and have the ability to work as a team in a fast-paced environment. Due to the nature of the government contract requirements and/or clearance requirements, US Citizenship is required.

The selected candidate must be able to frequently lift and carry up to 45lbs and may be required to stand for long periods throughout the shift.

• Operate various equipment for high-speed scanning, mail out, and metering of mail.
• Prepare and mail envelopes with correct passport and corresponding supporting documents.
• Box and archive files for storage purposes.
• Interface with passport applicants at Agency/Center Information and Will-Call counters.
• At the Information Station, ensure appointments are scheduled.
• Review passport applications, photographs, identification and supporting documentation for completeness prior to adjudication.
• Ensure applications and documents comply with Passport requirements; verify photographs meet Passport standards and provide fee information to customers.
• Print and review passport books for accuracy and quality prior to distribution to applicants.
• Process refund/reimbursement requests.
• Generate a credit card payment from the applicant and distribute completed batches to the Cashier’s Office. Verify all completed transactions and run designated reports.
• Assist with Acceptance Agent training: prepare training materials, conduct meet-and-greets, set up training sessions, and conduct office tours.
• Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.
• Contact applicants to request necessary documents.
• Resolve undeliverable mail items by contacting the customer and documenting all actions taken in a SharePoint application.

• Follow a number of specific procedures in completing clerical steps (e.g., coding and filing documents, opening mail, running mail through metering machines, and posting charges).
• HS diploma or GED
• Three years of general office experience
• Two years of experience utilizing a variety of office software, specifically Microsoft Office
• Capable of performing tasks with a high level of accuracy
• Ability to work in one place and traverse the office on a continuing basis
• Must maintain constant awareness of all aspects of internal and external security
• US citizenship and ability to obtain an MRPT clearance is required

• Basic knowledge of the current TDIS computer system; ability to determine quality and correctness of prepared Passports and maintain issued applications in an orderly and traceable fashion

Hourly Rate: 19.11/hour

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including skill level, experience and training, and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case.

At CGI Federal we call our professionals “members” to reinforce ownership and empowerment. Benefits include eligibility to participate in an attractive Share Purchase Plan (SPP), a 401(k) plan with profit participation, and additional benefits determined by the Service Contract Act, such as Paid Time Off (PTO) and Health & Welfare Benefits.

• Paid Time Off (PTO)
• Paid Federal Holidays
• Health & Welfare Benefits

Qualified applicants will receive consideration for employment without regard to protected characteristics as required by law. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email US_ and reference the Position  email address is for accommodation requests only.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigations may include a credit check depending on role and clearance requirements. CGI will consider qualified applicants with arrests and conviction records in accordance with applicable laws.

CGI will not discriminate against employees or applicants for discussing pay. However, employees with access to compensation information may be restricted in disclosing such information as permitted by law and company policy.