Front Office Coordinator, Workforce Development, Family & Community Medicine

Front Office Coordinator, Workforce Development, Family & Community Medicine

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The RISE (Recovery thru Integration, Support & Empowerment) Front Office Coordinator provides general administrative functions and assistance, including communicating with stakeholders, preparing and participating in outreach recruitment and marketing activities, compiling records, scheduling meetings, organizing and maintaining information, coordinating calendars, composing correspondence and other documents, and analyzing data. The Administrative Support Professional handles confidential and delicate matters related to personnel matters and business affairs, and coordinates administrative tasks to operate the RISE Health & Wellness Center, Camp Wellness, Workforce Development Program, and associated programs.

These programs help individuals with serious mental illnesses, substance use disorders, and other health conditions to improve their health and reach their goals, with this role performing a wide variety of tasks to support implementation of multiple programs.
This position will foster a warm, welcoming, inclusive experience for program participants, members of the public, and members of the Camp Wellness and WDP teams by operating the front desk and phone lines. This position will support the review and coordination process of electronic health records, including referrals, intake assessments, and managing medical records requests, serving as backup to billing staff, and providing programmatic support.
Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please .

• Coordinate Referral, Intake, Renewal, Service, and Discharge Processes, including communicating with participants, case managers, and other behavioral and integrated healthcare staff to complete referral and admission process.
• Performing eligibility screening and insurance verification.
• Screening and tracking program referrals.
• Following up on missing documentation.
• Arranging for communication services in compliance with CLAS standards.
• Scheduling intake assessment and renewal appointments.
• Orienting prospective and incoming participants to building and services.
• Entering group session schedules in electronic health records.
• Verifying, submitting, and uploading monthly progress summaries.
• Processing medical records requests.
• Verifying medical records and documentation are complete, accurate and timely.
• Assisting with annual audits, applications, renewals, and re-credentialing processes.
• Assisting with billing and claims submission.
• Participating in internal and external meetings for coordination of services.

Foster a warm, welcoming, inclusive environment via electronic, telephonic, and in-person greetings, customer service and staff support, including:

• Greeting participants upon arrival.
• Operating front desk, phone lines and shared email boxes.
• Operating office machines (scanner, copier, etc.).
• Coordinating updates for websites and social media platforms.
• Maintaining calendars, scheduling and coordinating meetings, events and logistics.
• Providing technical support for participants and employees.
• Assisting with basic first aid and coordination of care during medical emergencies.

Coordinate and participate in outreach recruitment and marketing activities, including:

• Developing relationships with referral sources and community organizations.
• Identifying relevant marketing and outreach opportunities.
• Implementing email and social media campaigns.
• Performing outreach recruitment at community events.
• Assisting with coordination of Arizona Palooza and other outreach events.
• Monit…