Project Manager, IT Project Manager, Systems Analyst

Brillion is seeking a motivated and experienced Project Manager to join our Professional Services team. This role is responsible for leading Salesforce-based Brillion product implementation projects from initiation through post‑deployment, ensuring delivery on time, within budget, and aligned to contractual scope.

About Powering a Sustainable Future. Brillion provides software solutions that empower energy providers to spark customer attention and participation to drive a clean energy future. Our team is passionate about delivering high‑quality solutions that meet the evolving needs of our customers. Through Brillion, utilities can finally turn every customer relationship into a true partnership. From better bill explanations to smarter program workflows, we make it easier to get everyone working together to meet your goals.

• Project Delivery & Execution
  • Lead Salesforce and Brillion product implementation projects across all phases: blueprinting/detailed design, configuration, testing, deployment, and post‑deployment stabilization.
  • Manage scope and contractual commitments; clearly identify what is in‑scope vs. out‑of‑scope and elevate changes appropriately.
  • Drive adherence to project schedules, milestones, and deliverables while proactively mitigating risks.
• Financial & Resource Management
  • Track and report project budgets, forecasts, and actuals with accuracy.
  • Collaborate with Finance to ensure revenue recognition, invoicing, and margin goals are achieved.
  • Manage resource allocation across multiple projects; ensure team capacity aligns with estimates and commitments.
  • Use Jira and related tools to manage tasks, track original estimates, and monitor remaining hours for accurate forecasting.
• Customer & Stakeholder Management
  • Manage customer expectations and sentiment throughout the project lifecycle.
  • Serve as the primary point of contact for clients, ensuring professional, timely, and transparent communication.
  • Collaborate with Account Executives, Solution Architects, Business Analysts, and Support teams to deliver a seamless customer experience.
  • Build trust with customers by demonstrating knowledge of Brillion products and effectively presenting project details in front of clients.
• Team Leadership & Collaboration
  • Partner with internal teams to manage dependencies, resolve issues, and elevate risks when necessary.
  • Provide leadership and accountability for project team members, offering feedback on performance to Professional Services leadership.
  • Foster continuous improvement in project management practices to accelerate customer time‑to‑value and scale delivery.

• Bachelor’s Degree preferred but not required.
• 5+ years of project management experience in software implementation projects, with a strong focus on Salesforce‑related initiatives.
• Experience in budget management, forecasting, and financial reporting for Professional Services projects.
• Familiarity with Salesforce products and delivery (experience as a Salesforce Business Analyst, Administrator, or Project Manager strongly preferred). Salesforce certifications (Administrator, Architect, or Project Manager) a plus.
• Experience with both Agile and Waterfall project management methodologies.
• Proficiency with project management tools such as Jira, MS Project, Planner,  or equivalent, and the MS Office suite (Word, Excel, Outlook, PowerPoint).
• Proven ability to manage scope, schedule, and budget while maintaining customer satisfaction.
• Strong customer‑facing skills, including clear written and verbal communication.
• Demonstrated ability to work independently, manage multiple projects, and provide timely reporting to leadership.

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