Patient Access Specialist I​/II - HRSA Medical Mobile Grant; DH

Navajo Preference Employment Act

In accordance with Navajo Nation and federal law, TCRHCC has implemented an Affirmative Action Plan pursuant to the Navajo Preference in Employment Act. Pursuant to this Plan and corresponding TCRHCC Policy, applicants who meet the necessary qualifications for this position and (1) are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe will be given preference in hiring and employment for this position, (2) are legally married to enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe and meet residency requirements will be given secondary preference, and (3) are enrolled members of other federally-recognized American Indian Tribes will be given tertiary preference.

POSITION SUMMARY

This primary purpose of the Patient Access Specialist is to schedule and register patients by accurately collecting and analyzing all patients’ demographic, third party coverage (i.e., insurance), and clinical data elements. Incumbent will interview patients and assist them in completing required forms to process medical, behavioral health and pharmacy billing claims. Incumbent is responsible for data integrity to further expedite third party reimbursement and optimize customer satisfaction.

This position requires the ability to work under conditions of frequent interruptions and willingness to work flexible schedule. Incumbent also initiates and carries out a variety of clerical duties such as scheduling, changing and cancelling patient appointments, and building provider schedules.
This is a grant funded position.

Education:

High School diploma or GED

Experience:

Patient Access Specialist I:

• Must have six (6) months of experience working in a fast-paced office environment.

Patient Access Specialist II:

• Must have two (2) years of experience working in a fast-paced office environment. Experience with an electronic patient registration software, or similar patient financial services

Certification:

Must maintain a current valid certification of the following throughout employment:

• Basic Life Support (BLS) from the American Heart Association

Other

Skills and Abilities:

A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate achievement in each one of the following areas:

• Must have excellent customer service skills, personal and telephone communication skills
• Ability to manage multiple priorities and deadlines.
• Proficient knowledge and ability to use computer software
• Demonstrate through work history the ability to complete special projects; the ability to meet departmental deadlines, analyze, research and troubleshoot. Demonstrates the ability to solve problems following chain of command
• Positive communication and working relationships with others.
• Possession of high ethical standards and no history of complaints
• Reliable and dependable; reports to work as scheduled without excessive absences
• Ability to handle sensitive and confidential information
• Must be proficient with typing and accurate spelling and grammar
• Ability to work independently with minimal to no supervision
• Ability to work under conditions of frequent interruptions and availability to work a flexible schedule
• Possesses an ability to communicate with patients and families during time of emotional and physical stress.
• Responds positively to supervision to enhance and improve work performance outcomes.
• Completion of and, above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job
• Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job
• Successful completion of fingerprint clearance requirements, physical…