Hospital Navigator III - Emergency Services

Navajo Preference Employment Act

In accordance with Navajo Nation and federal law, TCRHCC has implemented an affirmative action plan pursuant to the Navajo Preference in Employment Act. Pursuant to this plan and corresponding TCRHCC policy, applicants who meet the necessary qualifications for this position and (1) are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe will be given preference in hiring and employment for this position, (2) are legally married to enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe and meet residency requirements will be given secondary preference, and (3) are enrolled members of other federally-recognized American Indian Tribes will be given tertiary preference.

The primary purpose of the position is to greet, welcome and assist patients, their families and visitors entering the hospital and create a positive first impression in a professional manner by providing responsive customer service. Incumbent screens patients and visitors for risk of current infectious disease following a defined script. Individuals working in this capacity answer questions, provide information and direct individuals to the appropriate hospital location.

Hours may be variable as 24-hour coverage, 7 days a week is necessary.

High School diploma or GED

Level III
:
Must have two (2) years of relevant work experience or an associate degree.

Must have and current Basic Life Support (BLS) certification throughout employment by the American Heart Association or obtain within six of date of hire.

• Must have exceptional customer service skills
• Able to follow written and oral instructions in English
• Able to adhere to infection prevention standards, even in high stress situations
• Ability and willingness to wear personal protective equipment as instructed
• Positive working relationships with others
• Possession of high ethical standards and no history of complaints
• Reliable and dependable; reports to work as scheduled without excessive absences
• Ability to communicate courteously and effectively with patients, visitors, and staff.
• Must be personable and display professional competence
• Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job.
• Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job.
• Submission of all required employment-related documents, application, resumes, references, and other required information free of false, misleading or incomplete information, as determined by TCRHCC.

This position is very active and requires strength to help lift patients or move objects and patients weighing over 100 pounds. A transporter must have the stamina to be on their feet all day which includes standing, walking, bending, kneeling, stooping, crawling, sitting, talking or hearing, crouching, use of hands to finger, handle, feel, and reach with hands and arms. Must be able to taste and/or smell.

This position may require long hours and weekend coverage when assigned. Position requires the incumbent to utilize vision requirements: close, distance, peripheral, depth perception, and ability to focus as needed. This position requires the ability to do repetitive motion actions with bilateral feet at times; and, bilateral hands especially in grasping simple/light; grasping firm/heavy; and, fine dexterity. This position requires the ability to hear alarms on equipment, client calls, instructions from physician/department staff;

and, overhead pages over a loudspeaker.

Incumbent must be able to effectively communicate to the patient what specific information is needed, the reason for requesting such information and be able to ascertain that it is accurate as possible. Must be able to effectively manage high-stress situations, such as urgent or emergent medical needs, while maintaining infection prevention standards. Must have ability to work alone for a prolonged amount of time as well as adapt to shift work and occasionally cope with high levels of stress, make decisions under high pressure, cope with anger/fear/hostility of others in a calm way, manage altercations, concentrate, handle multiple priorities in stressful situation, and demonstrate high degree of patience.

Must accept a flexible schedule to meet unit needs.

May be exposed to infectious disease and extremes in temperature or humidity…