Senior Operations Manager

Lightspeed Technologies is looking for a Senior Operations Manager!

Lightspeed Technologies is on a mission to help every student hear every word. Our instructional audio systems create access to improved listening and learning between teachers and students by delivering optimum speech intelligibility, overcoming classroom noise, and providing crystal clear sound throughout the classroom. We are headquartered near Portland, Oregon, and serve schools across the United States and beyond.

Lightspeed is a mission-driven employee-owned company that lives by our Core Values of:
Integrity, Respect, Innovation, Stewardship, and Humility. These pillars of our company are demonstrated throughout both the employee and customer experience.

Lightspeed’s Senior Operations Manager is a collaborative role that requires a hands‑on approach and an analytical mind. This leader drives results, collaborates across teams, and ensures effective execution of the critical Operations functions that support our business objectives and overall strategy. The Senior Operations Manager empowers team leaders to deliver at their best, leveraging the talents of the team to deliver on our mission.

As a leader at Lightspeed, the Senior Operations Manager will model the behaviors of our Core Values, seek the perspective of others, and remain focused on the overall good for the business.

• Develop and implement forward‑thinking Operations plans that support both short‑term objectives and long‑term strategy.
• Partner with executive leadership to support growth initiatives and cost optimization.
• Responsible for execution of strategy, building relationships, and excellent communication with major suppliers, both current and new.
• Own and optimize the use of the Company systems relied upon by the Operations Organization, such as ERP and PLM.
• Oversee and contribute to production, service, procurement, inventory, quality control, and warehouse operations, as well as supply chain processes and planning.
• Manage cost controls for the Operations Organization.
• Develop contingency plans for supply chain disruptions and operational risks.
• Work closely with our manufacturers to guarantee smooth production of high‑quality products in a timely, cost‑effective manner.
• Lead the Production, Service, and Procurement Teams with a deep understanding of business principles and metrics to achieve goals.
• Leverage the knowledge and skills of the Operations Organization to ensure execution of operations plans, including production schedule and capacity balancing, procurement, logistics, technical services, and tool and systems development.
• Collaborate closely with functional managers to align priorities, solve problems, and optimize workflows.
• Lead continuous improvement initiatives and implement best practices across teams.
• Work closely with Finance, Engineering, Product Management, and Sales Support Teams to ensure operational alignment.
• Support NPI and scaling initiatives.

• Profit‑sharing bonus
• Employee ownership (ESOP)
• Medical, dental, and flex‑spending programs
• Employer‑paid life and disability insurance
• PTO accrual that begins immediately upon hire
• Up to 12 paid holidays a year
• 401(k) with employer match
• Opportunities for matched charitable giving

Lightspeed Technologies embraces diversity and is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, color, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Lightspeed participates in E‑Verify.

• Strong business acumen with a broad understanding of fundamental business principles
• Analytical problem‑solving skills with impeccable attention to detail
• Ability to execute overall strategy and drive process improvement
• Excellent communication skills
• Strong interpersonal skills with the ability to collaborate and build a consensus
• Demonstrated project and budget management skills
• Strong change management skills
• Data‑driven decision‑making
• 8+ years of experience in operations management, including warehouse operations, inventory management, supply chain, and logistics
• 5+ years of experience in electronics manufacturing
• Vendor and supplier management experience, including work with an overseas contract manufacturer
• Proven track record in ERP systems process optimization
• Proven track record as a senior leader with a demonstrated understanding of people management practices
• Able to travel approximately 10‑15%, including international travel

• Bachelor’s degree in a relevant field
• APICS certified
• Experience with third‑party logistics

• Technical customer service management
• CSD/Infor experience