Desktop Support Specialist

This is a 12+ months long onsite contract in Tualatin, OR (zip code 97062). Day shift 8 AM - 5 PM

Join our team supporting large-scale device refresh and provisioning initiatives in a fast-paced enterprise environment. We’re looking for detail-oriented professionals with strong Windows imaging and customer service skills.

• Experience with Windows provisioning (Autopilot, Intune, Entra )
• Strong technical troubleshooting skills for hardware, imaging, and OS deployment issues
• Diagnose and resolve hardware/software issues, including Windows 11 upgrades, standard break/fix issues, etc.
• Knowledge of corporate hardware standards, ITAM workflows
• Familiarity with enterprise compliance controls (Bit Locker, device health policies, corporate security baselines)
• Ability to maintain highly accurate records in Service Now or similar ITSM/ITAM systems
• Excellent communication skills and ability to coordinate with both technical and non‑technical stakeholders
• Ability to lift, move, and stage hardware as part of the daily provisioning workflow.

• Performs Windows imaging using standard provisioning methods (Autopilot/Intune, Entra , compliance policy application)
• Configures devices according to security requirements including Bit Locker/full‑disk encryption, endpoint compliance validation, and baseline policy enforcement
• Troubleshoots imaging failures, driver issues, network‑related setup errors, and post‑image provisioning defects

• Stages devices for user pickup or shipment by completing quality assurance checks, labeling, hardware inspections, peripheral matching, and accessory preparation
• Validates device readiness by confirming compliance posture, device health, account authentication flow, and proper enrollment in management systems
• Executes refresh workflow steps in accordance with standardized refresh processes and service readiness timelines
• Collaborates closely with DSS Leads, Service Desk, GEM/Endpoint Engineering, ITAM/HAM, and Logistics teams to resolve technical blockers and fulfill refresh commitments
• Escalates complex provisioning problems with detailed reproduction steps and diagnostic information

• Maintains accurate provisioning records, device status updates, and compliance documentation within Service Now
• Ensures all asset updates (assignment, location, classification, lifecycle status) are completed with 100% accuracy
• Supports audit requirements by documenting provisioning steps, exceptions, and any deviations from the standard process

• Participates in process improvement activities, root‑cause reviews, and post‑project debriefs to refine imaging and provisioning methods
• Provides training, guidance, and mentorship to new provisioning technicians, promoting consistency, quality, and a strong customer service culture within DSS

• ITAM & device lifecycle knowledge

Our Client is a Fortune 350 company that engages in the design, manufacturing, marketing, and service of semiconductor processing equipment.