Police Services Technician

SUMMARY

The City of Tualatin is pleased to offer the rare opportunity to join our team as a Police Services Technician. This is a day‑shift position that will work Monday‑Friday with weekends and holidays off. We are looking for a friendly, customer‑service oriented individual who enjoys assisting the public in a fast‑paced environment, often acting as the City’s first point of contact.

The position serves within a high‑functioning team providing a variety of customer service functions, and administrative duties such as reviewing, approving and routing police reports, data entry, and data inquiry; with a high level of attention to details and accuracy.

The Tualatin Police Department is comprised of a group of close‑knit employees dedicated to serving their vibrant and supportive community. The ideal candidate will enjoy working as an integral part of a team, be self‑directing but also enjoy structure and hierarchy. The successful candidate will be working with a wide variety of law enforcement personnel as well as the public. If this sounds like a fit for you, check the list of duties and requirements below to determine if you qualify and should apply.

Tualatin is an employer of choice.

Include the following. Other duties may be assigned.

• Provide strong customer service and has frequent contact with people from diverse backgrounds.
• Monitors cameras and entrance to the building and provides initial non‑emergency contact with the public and representatives of other agencies for the department at a public counter or over the phone.
• Routinely uses computer, phone or radio while handling frequent interruptions from customers at the service counter.
• Transcribes, generates and distributes police reports to the appropriate agencies.
• Query, enters, verifies, confirms, clears and locates a variety of critical data in Leds/NCIC.
• Advise officers on all court appearances and cancellations in a timely manner using the court calendaring system. Coordinates with the courts for officers to appear including notification of scheduled time off. Forwards copies of reports and citations to officers prior to court appearance.
• Responds to requests for information. Receives complaints from the public, resolves issues as appropriate and/or refers to others. Records a variety of routine information from visitors or callers including activities of suspicious persons and vehicles, traffic problems, impounded vehicles and found property.
• Processes and ensures compliance with highly confidential records to include expungements and sealed orders from the various courts.
• Maintains the department’s case files, citations, and court appearance tracking data.
• Operates various office equipment such as personal computer, two‑way radio, multi‑line phone system, calculator, copy machine, fax machine, printer, and electronic security system.
• Collects fees for alarms, towed vehicles and reproduction of police reports. Assists public with accident reports.
• Provides vehicle releases to the public, which includes verifying vehicle insurance information, driving status, vehicle ownership and the collection of fees.
• Prepares and updates statistical report for new media regarding weekly law enforcement activities. Prepare, print and distribute local media report.
• Provides assistance to department staff, various agencies and the public with subpoenas, mail processing, reports, statistics and the relay of information.
• Drives to trainings when appropriate.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

To perform this job successfully, an individual should have knowledge of Database software and Word Processing software.

Ability to obtain…