Key Account Manager, GI; Atlantic

Job Description

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The Key Account Manager (KAM) is the liaison between Takeda and IBD treatment centers within the designated territory and acts as an ambassador for Takeda’s brand, vision, and values. The KAM is responsible for driving appropriate utilization of Takeda’s IBD therapies and associated services through compliant, evidence-based engagement with healthcare teams to support optimal patient care.

The KAM leads account-centric engagement across assigned key accounts (e.g., IBD centers and affiliated gastroenterology practices), collaborating with cross-functional partners to identify customer needs, develop account plans, and execute tactics aligned to business objectives and customer priorities.

• Deliver the agreed strategy and necessary tactics within key accounts to drive Takeda performance, including product and therapeutic area education and detailing to prescribers and other key stakeholders.
• Maintain a comprehensive understanding of relevant therapies and competitive products (data, studies, outcomes, and current promotional messaging).
• Provide compliant, evidence-based scientific and disease-state information on Takeda therapies to appropriate stakeholders.

• Develop, execute, and regularly refine strategic and tactical account plans, including needs assessment, stakeholder and influence mapping, prioritization of objectives, and milestone tracking.
• Deliver approved messages encompassing clinical, financial, outcomes-related, and operational topics in a compliant and accurate manner.
• Foster confidence in Takeda’s holistic approach to engagement and coordinate ongoing service and support as needed.
• Track and communicate KPIs and performance metrics as defined in account plans.
• Prepare and present account business plans to management as required.

• Achieve sales goals and objectives by delivering business objectives and other key metrics in the assigned territory.
• Develop a detailed territory action plan, including budget requirements; manage and monitor the approved annual territory budget.
• Consistently identify and pursue compliant opportunities to drive results aligned to the unique needs of key accounts, supporting Takeda as a trusted partner of choice.
• Leverage CRM systems to prioritize call objectives based on segmentation, strategy/tactics, realistic milestones, and prior customer interactions.

• Proactively engage in compliant collaboration with cross-functional teams to ensure alignment on objectives and coordination of activities with accounts and external stakeholders.
• Identify and raise relevant issues and propose potential solutions through appropriate internal and external channels.
• Conduct market surveillance and communicate in-field intelligence to internal stakeholders (customer insights, external stakeholder activities, and market trends).
• Perform all duties in compliance with applicable laws, industry codes, and Takeda policies and procedures.

• Highly motivated, self-directed, collaborative, and results-driven, with a proven track record of successful key account management in biotechnology/pharmaceuticals.
• Strong scientific aptitude.
• Strong collaboration skills and experience working effectively within teams.
• Strong verbal, influencing, presentation, and written communication skills.
• Bilingual French and English proficiency required.

• Data-driven decision-making:
  Ability to collect, analyze, and interpret data to make informed decisions and drive business outcomes.
• Digital collaboration:
  Effective work in virtual/remote settings using digital collaboration tools (including MS Teams).
• Digital fluency:
  Proficiency with digital tools, next-best-action…