Field Sales Agent

Role Purpose

The primary purpose of the Field Sales Agent is to secure the company's growth through selling Wildanet’s internet service and associated products to potential future customers.

The Field Sales Agent is responsible for contributing to the wider team’s objectives and delivering their individual sales targets through cold calling at consumers’ homes. This will include upselling to higher sales packages (where appropriate), selling value added sales and being the face for the Wildanet brand.

• Cold calling at customers’ home addresses throughout Cornwall & Devon to encourage individuals to join our quality service.
• Creating and nurturing your own leads pipelines, through meaningful conversations with customers.
• Answering customer questions about the features and benefits of our products and services.
• Updating and maintaining records and customer requirements through an automated sales system.
• Taking customer bookings for installations.
• Attending sales events across Cornwall and Devon.
• Participating in team meetings and training sessions.
• Travel throughout Cornwall and on occasion Devon.
• Managing potential resistance and rejection from customers.
• Exposure to all weather conditions as there is significant outside sales activity.
• Working pattern from 11am to 7pm and will include weekends and later evenings, over a rota system. Part‑time hours can also be provided to suit personal commitments.

Basic IT skills, with confidence to learn new systems.

• Drive for success and exceeding set targets.
• A high level of self‑motivation and resilience.
• Ability to overcome customer objections.
• Customer‑centric, proactively creating a positive experience for the customer.
• Ability to work independently as well as part of a team.
• Confidence speaking to customers to build a relationship, identifying customer needs through conversation.

• Previous sales experience is an advantage.
• Experience of working in a target‑driven environment; performance is measured on secured sales.

• Functional Skills level 2 in Maths and English.
• Driving licence & access to own vehicle is essential.

Equality of opportunity and inclusivity is fundamental to the vision and values of Wildanet. The principles of equality and diversity are at the heart of Wildanet’s work and are supported by appropriate employment policies, procedures and good practice.

Wildanet is a thriving and growing internet provider bringing superfast and super‑reliable service to homes and businesses throughout the region. Our aim is to attract, develop and retain colleagues with a unique combination of local knowledge and technical expertise who put the customer at the heart of the business.

Wildanet, building careers from the Southwest to anywhere.

• Company Pension / Employee Assistance Programme for you and your family
• Eyecare Vouchers
• Flexi working hours
• Bespoke Training & Development Plan
• Spontaneous Awards
• Enhanced Sick, Family leave and Statutory Leave
• Flu Jabs
• Death in Service Benefit
• Paid leave for charity support
• Complimentary tea and coffee in the office
• Attractive holiday package
• Free Broadband (after probation has been passed)