Team Leader - Housing

Team Leader - Supported Housing

Join to apply for the Team Leader - Supported Housing role at Live West until January 2027
.

This secondment offers a unique chance to work closely with the Team Manager to shape service delivery, inspire a diverse team, and make a real difference in people’s lives. You will be at the heart of Live West’s "one team, one purpose" ethos, collaborating to deliver high‑quality, person‑centred support.

The role is full time
, permanent
, 37 hours per week, based at the Newstart Scheme in Truro
. Bandwidth hours are 8 am to 9 pm.

• Lead the day‑to‑day management of a range of support services across your area.
• Recruit, induct, train and supervise a diverse team.
• Ensure services meet commissioned outcomes, internal targets, and regulatory requirements.
• Oversee safeguarding, risk management and health and safety at service level.
• Build strong relationships with external agencies and internal teams to deliver seamless support.
• Identify opportunities for service improvement and innovation.
• Prepare performance reports and attend contract review meetings.
• Promote and uphold Live West’s values in all aspects of your work.

• Experience of managing people, teams and rotas.
• Experience of supporting a wide range of people from varying backgrounds with varying support needs.
• Ability to apply common sense to situations and navigate grey areas when there are no black‑and‑white answers.
• Accountability for decisions and ability to see the bigger picture.
• Experience of maintaining records and putting action plans into place.
• Experience in dealing with challenging, difficult and dangerous behaviour.
• Knowledge of housing‑related support and the issues people face daily.
• Knowledge of safeguarding, risk assessment, risk management and health and safety.
• Previous experience of working with vulnerable individuals, whether alone or in group situations.

• Appointment subject to a satisfactory enhanced DBS check.
• No Certificate of Sponsorship (CoS); you must have the right to work in the UK for the full duration of the role.

• Generous annual leave: 26 days plus bank holidays, increasing to 30 days with length of service and the option to purchase up to 5 extra days (pro‑rated for part‑time roles).
• Pension contributions: up to 9% employer contributions in a defined contribution scheme.
• Health benefits and perks: health‑care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including a Blue Light Card.
• Learning and development: ongoing personal and professional growth opportunities.
• Family support: policies to help balance work and family life, including a new child payment.
• Wellbeing matters: mental‑health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter travel:
  Cycle to Work and Car Benefit schemes.
• Giving back: up to four paid volunteering days a year to support communities.

Live West is one of the largest employers in the South West, with 1,800 colleagues serving 80,000 customers. We are passionate about nurturing local talent and creating opportunities within the communities we serve.

Live West is committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We are proud members of Inclusive Employers, Disability Confident Employers, and signatories of the Armed Forces Covenant, and we actively work to eliminate discrimination and promote diversity at all levels.

Mid‑Senior level

Full‑time

Other