Dispenser

Are you passionate about patient care and precision? Join our dynamic general practice team as a Dispenser
, where your skills will directly support the health and wellbeing of our community.

As a vital member of the dispensary, you will work under the guidance of the Dispensary Manager and your colleagues to ensure patients receive their medications safely, accurately, and on time. You will be the go‑to person for medication queries, supporting clinicians and patients alike with professionalism and empathy.

This is more than just dispensing – it is about making a difference every day, being part of a supportive team, and helping deliver outstanding care in a trusted local practice.

Please note that the scheduled interview date for this post is Thursday 29th January 2026 and that interviews will be held in person at Portscatho Surgery.

• Dispense medications safely, accurately, and in line with legal protocols
• Manage stock including ordering, storage, and disposal
• Support patients with medication queries and occasional reception cover
• Collaborate with clinical and admin teams to ensure smooth care delivery
• Maintain compliance with safeguarding, governance, and prescribing standards
• Engage in training and contribute to service improvement and public health initiatives

We aim to provide the best possible care to our patients by integrating innovation and enhancements with the traditional values of a family‑oriented General Practice.

Roseland Surgeries is led by two dedicated partners, Drs. Hynds and Tubman, and serves a vibrant community of around 3,800 patients across the picturesque Roseland Peninsula in Cornwall. Our services are delivered from three sites:
Portscatho Surgery, Tregony Surgery, and St Mawes Surgery.

We offer a comprehensive range of healthcare services tailored to meet the needs of our patients. Full details can be found on our website:

At Roseland Surgeries, we’re proud to provide a supportive and rewarding working environment. As part of our team, you’ll benefit from:

• A close‑knit, collaborative team culture where your contributions are valued
• The opportunity to work in a scenic and peaceful part of Cornwall
• A chance to make a meaningful impact within your local community
• Free on‑site parking available across all three practice locations
• Access to a Health Shield cash health plan, covering everyday healthcare costs such as dental, optical, and physiotherapy, plus an Employee Assistance Programme (EAP) for mental health and counselling support
• Membership of the NHS Pension Scheme
• Seasonal staff events to celebrate and connect as a team
• Ongoing training and development opportunities to support your career progression

Key Responsibilities

The following are the core responsibilities of the Dispenser.

• Dispense prescriptions accurately and safely, following legal and practice protocols
• Ensure all medications are checked for safety and accuracy prior to issue
• Provide patients with medication advice under GP or pharmacist supervision
• Process prescription requests and repeat prescriptions in a timely manner
• Prepare and maintain multi‑compartment compliance aids (e.g., Dosette boxes)
• Collect prescription charges in line with practice policy

• Order, receive, and store pharmaceutical stock appropriately
• Maintain cold chain integrity and ensure appropriate storage of refrigerated items, including temperature logging
• Monitor and record stock levels and accurate prescription data
• Safely dispose of expired or returned medications
• Conduct routine stock audits and support medicines optimisation initiatives to minimise waste
• Respond to patient queries in person and by telephone with professionalism and empathy
• Provide clear and accurate information on prescription‑related matters
• Occasionally cover the front reception, handing out medications and dealing with patient queries
• Support complaint handling and contribute to service improvement through incident learning
• Work closely with GPs, nurses, and administration staff to ensure coordinated care
• Support reception teams in handling prescription requests
• Assist the…