Employee Experience Coordinator

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This contract‑only role will last 4+ months and is based on‑site in Trumbull, CT or Victor, NY.

Cooper Surgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of Cooper Companies, we are driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond.

We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at

Sits within the Employee Experience team within Global People Services. Provides a range of first‑level (basic) HR service support to employees and people managers. Support includes but is not limited to answering a variety of inquiries related to process & policies, reviewing and confirming the accuracy and completeness of any employee data changes, and making updates in relevant HRIS systems/applications. Work is assigned to this role based on the complexity of the task as well as the incumbent’s familiarity with the local/regional requirements.

Work is assigned through a Global Case Management Review and Triage process. There are no supervisory responsibilities for this role.

Supports the transaction process of employee data changes. Enters data changes into the HRIS system(s).

• Allocate the assignment of requests coming through the Global Case Management Review & Triage process using established work allocation protocols.
• Contribute to the continuous improvement (CI) activities.
• Regularly participate in team meetings, providing inputs and ideas to help progress the effectiveness and efficiency of the Global People Services Department.

• Complete assigned Global Case Management assignments accurately and within the target SLA timeframe. Case Management assignments range in type and nature but generally stem from general policy or procedure inquiries to employee data change processing.
  
  Note:
  
  this role is routinely assigned the less‑complex or standard assignments.
• Liaise with internal and external stakeholders to progress work in a timely and accurate manner.
• Support the development and activation of process optimization plans.
• Support the activation of global programs/processes delivered through the Centers of Expertise (CoEs).

• Read and interpret customer/key stakeholder requests.
• Accurately input data into HRIS or other related systems compliant with SLAs.
• Communicate with internal and external stakeholders in writing and/or verbally by phone or video‑based technologies.
• Complete work largely sitting or standing in an office‑based desk environment.
• Be able to identify data input and process errors.
• As business needs dictate, work extended hours to complete daily department goals or tasks, including mandatory overtime.
• May be required to work unique/non‑standard shift hours, to include mandatory overtime to meet the needs of a 24/7 business.

• Regular travel is not required.

• Consistently follow established processes and policies.
• Basic understanding of data management in HCM systems (Oracle HCM preferred).
• Current understanding of employment‑related regulations in the area/region assigned. (
  
  Note:
  
  this may vary depending on where the role is based and the Cooper locations served).
• Excellent English speaking verbal and written communication skills.
• Strong attention to detail and a commitment to timely follow‑up.
• Intermediate MS Office skills including Word, Excel, Teams, PowerPoint, and Outlook.
• Ability to work independently or as part of a team.
• Ability to readily adapt to and embrace change.

• Written and oral fluency in language(s) other than English – to be outlined in the specific job…