Director of Housekeeping - Ritz Carlton, Truckee CA

Director of Housekeeping - Ritz Carlton, Truckee CA - Relocation Allowance Provided!

Truckee, CA

$66,950.00/yr - $83,675.00/yr

The salary range provided for this position is $66,950.00 - $83,675.00 and will be based on considerations such as skills, qualifications, and experience.

The Director of Housekeeping (DOH) will oversee Master Corp site(s) of resort within the assigned division. The DOH is responsible for providing leadership, motivation, accountability and development of Master Corp Associates within the assigned site and ensuring the site consistently meets quality and timeliness standards along with budget objectives. They will develop and maintain professional relationships with resort management, vendors and service providers and maintain a high level of communication and partnership with site management team, regional and corporate personnel.

The DOH must ensure company mission and values are followed while motivated by the best interests of the Company, its Associates and Customers. ⭐This position is located in Truckee, CA. Relocation allowance provided⭐

• Integrity – We never compromise on our word. We act with transparency – we are a trusted partner.
• Pride – We are proud of our people and they are proud to work for Master Corp.
• Quality – We do things the right way and strive to continuously improve every day.
• Dependability – We keep our promises. We are accountable for our actions. We meet or beat our deadlines – you can count on us.
• Respect – We value and appreciate every member of our team. We treat each other as we wish to be treated ourselves.

• Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Develops Talent – Develops people to meet both their career goals and the organization’s goals.
• Financial Acumen – Interprets and applies understanding of key financial indicators to make better business decisions.
• Plans and Aligns – Plans and prioritizes work to meet commitments aligned with organizational goals.
• Organizational Savvy – Maneuvers comfortably through complex policy, process, and people‑related organization dynamics.
• Customer Focus – Builds strong customer relationships and delivers customer‑centric solutions.
• Drives Results – Consistently achieves results, even under tough circumstances.

• Monitor the key performance indicators of Quality, Timeliness and Budget and ensure the site management team is working together to achieve targets. Holds team accountable for measurable results and develops action plans for the team if key metrics aren’t being achieved.
• Ensure that the site has an active recruiting strategy in place – monitoring staffing levels at site, speaking with RD, field recruiters and HR Manager to communicate strategy and maintain staffing levels.
• Ensure there is an onboarding, training and retention strategy – working with EH and AEH to ensure processes are followed and employee retention and recognition programs are in place.
• Interview, select, onboard, and oversee training of site personnel including Executive Housekeepers and Assistant Executive Housekeepers.
• Manage performance of management team, including evaluating, coaching, developing, and disciplining management members as needed.
• Ensure a safe working environment – utilizing safety committee meetings, training, and good practices.
• Ensure a transportation strategy is in effect for the site – utilizing vehicles and drivers efficiently and ensuring all vehicle safety protocols are followed.
• Consistently and effectively communicate company objectives to the management team through organized and scheduled meetings.
• Build a professional relationship with resort management and other key resort staff and maintain frequent communication.
• Develop a customer‑first culture and display professional behavior to Master Corp clients and guests.
• Be willing and able to perform duties of Executive Housekeeper as needed.

• Minimum five years of progressive responsibility in housekeeping operations with successful mega site…