Sr Customer Assistance Representative Truckee

Sr Customer Assistance Representative Truckee

Join to apply for the Sr Customer Assistance Representative Truckee role at Enterprise

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Join to apply for the Sr Customer Assistance Representative Truckee role at Enterprise

Overview

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a large home city branch or airport location.

This role is available as regular part time and full time.

This posting is for our Truckee office and has a starting pay of $21.00 per hour. This is a full time position. The hours of operation are 8am-5:30pm Monday thru Friday, and Saturdays from 9am until Noon.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check‑ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job‑related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must have at least 2 year prior customer service retail or administrative support experience
• Must be authorized to work in the United States and not require work sponsorship now or in the future.
• Must be available to work on Saturday's
• Must have not interviewed with any Enterprise Mobility brands in the last 12 months

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.