Symplr Configuration Administrator; Hybrid​/Troy, MI - Health Alliance Plan

GENERAL SUMMARY

The Application Administrator will serve as the internal champion and subject matter expert for department applications s role focuses on supporting business users, maintaining system configurations, and driving adoption of current and potential future modules.

• Support day-to-day use of application modules by internal users, including user access, approval workflows, and metadata updates.
• Coordinate with other departments to align system configurations with business policies.
• Serve as the first point of contact for user questions and issues, escalating to IT application support as needed.
• Monitor system performance and coordinate with application support for issue resolution.
• Conduct training sessions and maintain user documentation for new features and onboarding.
• Develop and deliver training materials and sessions for new users or when new features are rolled out.
• Participate in weekly status meetings and quarterly steering committees to report on system performance and adoption.
• Monitor data integrations with Oracle ERP and HR systems, collaborating with IT and applications to resolve issues.
• Ensure data integrity and accuracy across supplier records, contracts, and transactions.
• Generate and analyze reports to support compliance, audit, and performance tracking.
• Maintain up-to-date documentation on system configurations, processes, and best practices.
• Support continuous improvement by gathering user feedback and proposing enhancements.
• Ensure compliance with HAP’s data governance and audit policies.
• Participate in ongoing enhancements, upgrades, and module rollouts.
• Coordinate testing and validation of new features or configurations.
• Maintain and update approval workflows, templates, and business rules.
• Work on maintenance of applications including business process mapping, requirements gathering, process configuration, documenting process flows, user interface configuration, user/supplier set-up and testing support.

• Bachelor’s degree in Business Administration (or similar), Supply Chain, Information Systems, Computer Science, or related field or five plus (5+) years of vendor management experience.
• Minimum of five (5) years of experience in one of the following: procurement, finance systems, business configuration, information technology or enterprise software administration.
• Experience with enterprise software systems, preferably in one of the following: operations, data management, technology environments, procurement or finance environments.
• Experience with system configuration, user support, and training delivery.
• Familiarity with project management methodologies like Agile or Waterfall is a plus.
• Understanding of data integrations or SSO (e.g., SAML 2.0) is a plus, but not mandatory.
• Demonstrated ability to learn new systems and processes quickly.
• Strong communication and problem-solving skills.

• Experience with symplr, similar platforms or provider data is strongly preferred.
• Experience with symplr modules preferred.
• Familiarity with provider management and credentialing processes, provider lifecycle management, or provider enrollment is a plus.
• Experience in healthcare or insurance industry preferred.
• Understanding of compliance and auditing requirements in provider data management, enrollment and credentialing preferred.

• Organization: HAP (Health Alliance Plan)
• Department:
  Provider Network Operations
• Shift: Day Job
• Union Code:
  Not Applicable