Pricing Services Specialist

General Summary

Under general supervision follow standard operating procedures for all patient price estimating activities from general public inquiries and internal resources within Henry Ford Health (HFH). Types of estimating will include price shopping in comparison to competing health systems, North American patients, international patient price estimates, retail price estimates, cutting edge price estimates, US self-pay patients, and insured patients for the covered amount contractually allowed.

Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

• Associate degree preferred in healthcare, business, or related field
• 2+ years of medical coding experience preferred
• Experience with medical billing and reimbursement preferred
• Background in a healthcare or clinic environment
  , customer-facing a plus
• Strong proficiency using EHR systems (HFH EHR preferred)
• Current coding certification required (AHIMA or AAPC – CCS or CPC)
• Excellent attention to detail, accuracy, and productivity
• Strong communication and interpersonal skills
  , including phone-based patient interaction
• Comfortable discussing patient financial responsibility and coordinating with Customer Service/CBO
• Proficient in Excel
  , strong math skills, and ability to perform calculations and complete forms
• Able to manage multiple tasks in a fast-paced environment with frequent interruptions
• Adaptable to policy and process changes
• Team-oriented, supportive, and collaborative
• Able to meet annual competency requirements

• Organization:
  Corporate Services
• Department: CBO - Self Pay
• Shift: Day Job
• Union Code:
  Not Applicable