Rehab Associate; PRN

Overview

Upper Valley Medical Center Rehab Associate – PRN (as needed), 8 hour shifts. The Rehab Associate is responsible for financial counseling, informing patients on co-pays and deductibles, and providing financial assistance education to the patient and their family.

• Scheduling, registration (including adding pertinent financial and demographic information), and verifying insurance benefit information.
• Generation of ABN, reviewing orders for compliance, and completion of MSP.
• Obtaining financial/treatment consents, placing ordered PT/OT/SP, and obtaining and tracking pre-certifications and Medicare Plan of Care certifications when applicable.
• Collecting payments for self-pay services and programs.
• Compliance with regulatory requirements and creation of reports and projects essential to the operations and productivity of the rehab department.
• Performing clinical duties as needed and maintaining a safe, clean, and organized work environment.
• Demonstrating self-initiation of projects to meet departmental needs and contributing to the overall effectiveness and efficiency of the department.
• Maintaining customer focus with patience, composure, and compassion; handling ambiguity with change management and strong time management; and demonstrating interpersonal savvy while supporting peer relationships.
• Providing expert functional/technical skills for financial assessment and evaluation of each patient entering the department.
• Explaining hospital financial policies to patients and facilitating payment for the patient’s hospital liability and self-pay services and programs.

The Rehab Associate must maintain excellent customer service standards when communicating with physicians, physician offices, patients, and co-workers, while ensuring patient confidentiality and privacy rights.

High School Diploma / GED

• Preferred educational qualifications:
  Associates Degree in healthcare or related business field
• Position-specific testing:
  Proficient in Windows-based computer technology, including keyboarding and typing; typing proficiency 30 wpm preferred

• Medical Terminology Certification preferred

• Minimum:
  No prior job-related work experience
• Preferred: 1–3 years of job-related experience
• Experience in Customer Service, general clerical/office, hospital, medical office/clinic, or insurance company
• Applicable class work may be substituted for previous work experience

• Ability to perform a variety of tasks and adapt to changing assignments
• Effective multi-tasking with frequent interruptions
• Willingness to learn and work with multiple software/hardware products
• Excellent verbal, listening, and written communication skills
• Professional demeanor in stressful situations
• Comfort working with office machinery
• Mathematical aptitude to calculate and estimate patient financial obligations for financial clearance
• Ability to build productive relationships and work as part of a team
• Prefer at least one year of experience in a hospital, medical office/clinic, or insurance company
• Knowledge of third-party collections, registration, billing, and contracts preferred
• Dependable, flexible, and adaptable to change
• Strong organizational skills and attention to detail
• Ability to maintain a high degree of confidentiality
• Ability to understand basic medical terminology