Senior Director, Solutions Engineering

Senior Director, Solutions Engineering

Department: Sales

Employment Type: Full Time

Location: New York, US

Reporting To: Daren Jennnings

Compensation: $200,000 - $225,000 / year

Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor.

Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer. With offices in Manchester, New York, Dubai, Warsaw, and Poland, we operate across North America, EMEA, and Australia.

Click on any of our vacancies and you’ll see one thing in common – they all begin with this message. Why? Because at Interact we treat everyone with the same respect and honesty. Whether you’re a developer fresh out of college or a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets.

The Senior Director, Solutions engineering will lead, mentor, and scale a high-performing Solutions Engineering team that serves as the technical bridge between sales and product. The Director will drive revenue by ensuring the technical win, optimizing the demo-to-close process, and aligning Interact’s software capabilities with the complex business challenges of Mid-Market and Enterprise accounts.

• A minimum of 3+ years of demonstrable success in managing and leading a Solutions Engineering or Pre‑sales team.
• Proven track record in software or technology sales environments, specifically navigating the mid‑market and enterprise segments.
• Comprehensive understanding of complex B2B sales cycles, with the ability to guide a team through extended technical engagements.
• Proven ability to manage a team toward exceeding technical win rates and supporting overall quota attainment.
• Exceptional experience delivering compelling technical demonstrations and value propositions to C‑level executives.
• Highly organized and results‑oriented with a strong sense of accountability for managing team activities and technical resources.
• Experience thriving in a fast‑paced, evolving environment, demonstrating a dynamic and flexible approach to leadership.

• Oversee and develop the current team of Solutions Engineers, providing technical mentorship and professional growth opportunities.
• Manage team assignments to ensure high‑priority deals receive expert technical support throughout the sales cycle.
• Define and maintain "best-in-class" standards for product demonstrations, Proof of Concepts (PoCs), and technical RFPs.
• Partner with the Sales leadership to navigate complex B2B sales cycles and ensure 100% technical alignment with prospect needs.
• Translate complex business requirements into tangible technical value propositions involving Intranet or social software solutions.
• Act as the "voice of the customer" for the Marketing, Product and Engineering teams to influence the roadmap based on field insights.
• Maintain and optimize the demo environment and sales enablement tools to ensure a seamless "storytelling" experience.
• Monitor performance indicators such as technical win rates, demo quality, and the efficiency of the discovery-to-demo transition.
• Participate in trade shows and webinars as a technical thought leader, maintaining an engaging presence on Linked In.

• 25 Holidays/PTO (with the option to buy and sell additional days)
• 401K contributions after 3 months service
• Company healthcare plans or 3rd party reimbursement
• Voluntary Dental, Vision and Life Cover
• Flexible Saving Account
• Employee Discount and Reward Program
• Reimbursement for use of personal mobile phone