Field Service Technician

Overview

Troy, MI, United States

Come make the world and accelerate your success. It takes great people to achieve greatness, with a sense of purpose and integrity, a relentless pursuit of excellence, and a care to make things better for Those Who Make The World. Sound like you? Join our global team of approximately 48,000 professionals working with brands including DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, CUB CADET, and HUSTLER.

Field Service Technician - Onsite

Troy, MI, United States

As a Field Service Technician here, you’ll be part of our Troy, Michigan team working as an onsite employee. You’ll get to:

• Make field service calls both local and out of state at times with little advance notice and, in rare cases, for extended periods of time.
• Integration support which includes teaching, adjustment, calibration, and diagnosing issues related to the system.
• Commissioning of systems at customer location. You may be commissioning many systems in various sections of a plant. In some cases, this may require extensive walking or standing for periods of time. You are required to attend all kick-off meetings asked by our customers or integrators.
• Final buy-off of installation. Using an installation buy-off guide you are responsible for completing the final buy-off and document any open issues and/or exceptions related to the cell equipment.
• Assures that all equipment at assigned customer plants operates at maximum target reliability levels (99.998%).
• Diagnoses and repairs equipment to component level using various test equipment (i.e., oscilloscope, multi-meter, chart recorder).
• Records and maintains service reports and updates plant asset inventory after all visits.
• QAR – Quality assurance forms are written for all quality related issues and filed in FSL.
• Assist customers in identifying and quoting spare parts and associated spare equipment.
• Files accurate expense reports in a timely manner.
• May be required to assist in servicing or commissioning of related fastening systems and tooling.
• Conduct customer training.

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. You also have:

• 2+ years of experience in electro/mechanical equipment troubleshooting.
• 1+ year of experience with robot/PLC interfacing including basic logic.
• Basic understanding of safety circuits (E-stop and protective circuits).
• Ability to follow wire diagrams and electronic schematics.
• Electronic technology degree or equivalent experience.
• Bachelor’s Degree desirable but not required.

You’ll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs and benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow:
  Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn:
  Have access to a wealth of learning resources, including our digital learning portal.
• Belong:
  Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back:
  Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. We’re visionaries and innovators.

This role is not eligible for visa sponsorship (H1B, OPT/CPT, TN etc).

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. You’ll impact some of the world’s most iconic brands including Stanley Tools, Dewalt, Craftsman, Mac Tools and Black + Decker. Your ideas and solutions have the potential to reach millions of…