Senior Account Manager - Japanesse & Korean OEMs

We have an exciting opportunity for an Account Manager and this person will be based out of our Troy, MI location.

The successful candidate will possess proven world‑class experience in managing account objectives, strategies, and problem solving. A strong focus on customer satisfaction, sense of urgency, and bias for action are unwavering requirements for this role. Ideal candidate will bring commercial excellence, market intelligence, problem solving, and a best‑in‑class focus on building and maintaining customer relationships.

The preferred candidate must possess a solid work ethic and be a great communicator with a knack for customer intimacy. The candidate’s ability to learn, apply, and problem solve will increase effectiveness in this role.

• Lead account growth while managing the customer relationships and voice of the customer.
• Create customer strategies through detailed value propositions maximizing booking, revenue, and profitability achieving Aptiv metric and objectives.
• Partner and build relationships with your assigned customer.
• Lead resolution of customer commercial disputes (recognized as Aptiv’s customer lead).
• Establish proactive communication and relationship that promotes confidence and trust.
• Ensure customer demands are managed through the appropriate internal processes such that all responses are made timely, within and consistent with our commercial policy.
• Create and drive deployment of strategic plan for customer through the operation of customer team and interaction with all relevant functions. Regularly report on strategic goal progress and act to correct deviation/shortfall.
• Identify business development opportunities.

• Bachelor’s degree
• 5+ years of Sales experience
• 5+ years of experience working directly with Manufacturing, Finance and Engineering
• Multi-tasker with proven capability of strong work ethic
• Proven specific customer expertise & product expertise
• Experience in leading a global sales team in manufacturing or technology industry
• Track record in managing complex commercial discussions (auctions, disputes etc.)
• Track record in establishing global customer strategies and increasing revenue/growth
• Proven experience in building sales capabilities
• Ability to multitask multiple customers

• 5+ years of sales leadership experience
• Account Management Experience with Japanese or Korean OEMs
• Connection, device and electrical systems experience
• Previous automotive system experience
• Sales and / or engineering background

• Demonstrated ability to adapt and learn continuously, clearly establish expectations and hold others accountable for achieving results, as well as developing and executing strategic plans.
• Embrace resilience – seeing every challenge as a learning opportunity and invitation to grow.
• People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction.

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.