Client Relationship Lead

Salary Range $19.16 - $23.95
*
* Job Description:

****** Client Development Lead
*******
* WHO WE ARE:

****** Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in
* Pursuit of the Extraordinary*. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling.

It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.
*****
* YOU WILL BE:

****** The Client Relationship Lead is assigned to a specific store. This role creates and
**** supports growth and development strategies for targeted client segments at the store level, enabling associates to cultivate, develop, and strengthen relationships with clients of the Neiman Marcus brand.
*****
* WHAT YOU WILL DO:

****
* ** Become an expert on the top % MVC clients within the Store and/or Market**
* ** Cultivate relationships with all client segments within the store/market**
* ** Engage directly with clients, as appropriate, in support of client development efforts**
* ** Develop and decide the best tactics to deploy to achieve Client Development KPIs in Store or Market in collaboration with Brand Experience**
* ** Oversee MVC clients and strategies that support them (retention, migration, growth, etc.)**
* ** Monitors Client Development KPIs (e.g., trips frequency, spending tier migration,
**** engagement/building relationships) for new and existing customers with a focus on two-channel customers**
* ** Drives all Client Development-specific initiatives in Store or Market in partnership with Store Leadership Team**
* ** Leverage and use the Connect app as a key enabler to deepen and build relationships**
* ** Identify opportunities to deepen relationships with top clients for Private Client Relations (PCR) programs and experiences**
* ** Assists and partners with Brand Experience in coordinating in-store experiences (e.g., Fitting Room Experience, events, etc.)
****** WHAT YOU WILL BRING:****
* ** 2-4 years of experience, luxury retail fashion experience preferred**
* ** 4-year degree preferred**
* ** Excellent oral and written communication skills**
* ** Strong attention to detail**
* ** Motivated and results driven*** **“Win together” mentality**
* ** Basic proficiency with MS Office Product Suite, advances proficiency in Excel preferred**
* ** Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds**
* ** Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays
****** YOUR LIFE AND CAREER AT NEIMAN MARCUS:****
* ** Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation**
* ** Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate**
* ** Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)**
* ** An amazing employee discount
****** SALARY AND OTHER BENEFITS**:
**** The starting hourly rate for this position is between $
** per hour**. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.
****** Benefits**:
We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
**** Thank you for your interest with Saks Global. We look forward to reviewing your application.
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