Sales & Support Administrator

Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace where employees feel respected, valued, and have opportunities to contribute to the company’s success. As a Sales & Support Administrator within PNC's Private Bank organization, you will be based in Troy, MI.

• Provides sales, service and execution support for new and ongoing client relationships. May serve as a customer solutions resource.
• Gathers required documentation. Prepares, reviews and verifies documents and relevant information for accuracy.
• Performs common processing and ensures compliance with standard regulations and processes. May administer implementation plans and related client interactions.
• Acts as a point of contact for clients, client teams or service partners and escalates client implementation and servicing issues as necessary.
• Initiates, updates and verifies client, account, or transaction details in relevant systems/applications. Provides reports as needed.
• May serve as a peer resource and may perform general administrative support.
• Cross-discipline Sales Support
• Administrative Support
• Risk Management

Note:

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Work Experience:
  
  Typically requires an Associates or equivalent degree as well as related experience or product knowledge. Typically 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered.
• Education:
  
  Associates degree.
• Certifications/Licenses:
  No required certifications or licenses.
• Skills and
  
  Competencies:
  
  Accuracy and attention to detail; customer support policies; decision making and critical thinking; effective communications; flexibility and adaptability; managing multiple priorities; problem management process; products and services; sales support and administration.
• Preferred
  
  Skills:
  
  Business decisions, client counseling, client relationship building, competitive advantages, customer experience (CX), personal initiative, relationship management, results-oriented.

PNC offers a comprehensive range of benefits. Depending on eligibility for full-time employees, options include medical/prescription coverage, dental and vision, life insurance, disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, backup care, education assistance, wellness programs, and paid time off including holidays and vacation. See Your PNC Total Rewards for more details.

If an accommodation is required to participate in the application process, please contact us via email at  and include “accommodation request” in the subject line. For assistance by phone, call  and say "Workday". All information provided will be kept confidential and used only to provide needed reasonable accommodations. PNC is an equal employment opportunity employer and provides accommodations to qualified individuals with disabilities.

This position is subject to requirements of the FDIA and, for any registered role, the SAFE Act and FINRA.