Jewelry Sales Manager

* ** Responsible for actively recruiting and seamlessly onboarding new hires. Acting with a sense of urgency, hiring quality talent to plan for and create talent bench**
* ** Train and develop top talent by supporting team members in identifying career development goals and opportunities for growth and exposure; set clear goals and communicate to direct reports in alignment with department objectives and support in achievement strategy**
* ** Foster an environment of accountability by leading team in appropriately enforcing policies and procedures, ensuring understanding from all associates**
* ** Evaluate and calibrate performance and productivity fairly for direct reports, provide feedback with consistent follow-up, coach and mentor associates on opportunities for improvement**
* ** Develop direct reports to build their personal brand as a fashion authority through proactive outreach, leveraging social media platforms to build fashion influencer presence, and broaden connections beyond client base**
* ** Drive continued education initiatives for direct reports, with a focus on product knowledge training, client events and experiences, and targeted selling and clienteling**
* ** Promote a positive environment of achievement, recognition, and celebration**
* ** Resolve work-related concerns and conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption**
* ** Empower team to take ownership of internal and external customer problems and resolve them quickly**
* ** Oversee scheduling of department associates with sensitivity to promotional calendar and business needs, while managing team’s daily prioritization of tasks**
* ** Create and maintain an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement**
* ** Speak with truth and candor, modeling how to challenge the status quo appropriately**
* ** Exhibit Saks Fifth Avenue’s culture and values, and create a friendly, upbeat atmosphere where customer service is consistent with Company standards**
* ** Role model exceptional service and client relationship building skills by consistently delivering memorable client experiences, planning and supporting client appointments to maximize results, and informing clients of in-store events to enhance engagement and loyalty**
* ** Execute all client development-specific initiatives in-store and collaborate with functional partners, including store leadership, marketing, vendors, and merchants, to identify top clients and seamlessly execute events/experiences**
* ** Proactively build positive and productive relationships, seeking to help others by identifying and meeting the needs of the team, customers, partners, and the community**
* ** Build a cohesive customer service-driven team, overseeing customer service efforts and escalations**
* ** Use data-driven methods to identify patterns in client spend, identify opportunities to increase wallet share, and drive repeat business**
* ** Increase new client acquisition and strengthen existing relationships by leveraging various marketing tools and channels of technology, such as social media platforms, referrals, and networking**
* ** Exercise expertise in use of clienteling tools to deliver exceptional service, stay connected with the client, and make targeted recommendations based on shopping history and preferences**
* ** Take initiative to stay informed on new merchandise deliveries in the store to maximize selling potential**
* ** Drive towards the achievement of maximum sales and growth through the development of client advisors and client relationships**
* ** Establish well-thought-out plans and manage team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence within department(s)**
* ** Execute plans and strategies in store to build strong client relationships and meet overall client development goals**
* ** Develop understanding of and analyze internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs)**
* ** Support audit…