Commercial Lines Account Manager

Harrison Gray Search has partnered with a highly respected, independent insurance agency in the Troy, MI area that values technical depth, client relationships, and a collaborative, full-service environment
.

This firm offers Account Managers the autonomy and satisfaction of managing a complex book of business within a highly supportive, yet non-segregated, team structure.

Location: Troy, MI (Hybrid: 3 days in-office, 2 days remote)

• Complex Middle Market Book: Manage a substantial book of business with a premium of approximately $3.5 to $4 million across roughly 20 significant accounts
  . This is a deep technical role focusing on mid-sized complexity, not just small Business Owner Policies (BOPs).
• Full-Cycle Account Ownership: You will be a crucial, non-segregated team member responsible for the entire client experience, including new business, renewals, claims, and certificates
  . The agency is currently implementing CSR 24 to support certificate needs.
• Work-Life Balance: Enjoy a hybrid schedule (three days in-office, two remote) and flexible daily hours (e.g., 8:00 AM–4:30 PM with an hour lunch, or start late/work late).

• Industry Exposure: Service and manage complex commercial policies, demonstrating a strong grasp of coverages beyond standard small commercial, including:
  Management Liability, Cyber and Professional Liability, Commercial Property and Business Interruption, General Liability, and Workers' Compensation
• System & Documentation Mastery: Utilize and maintain proficiency with the Applied Epic agency management system, plus Excel and Adobe
  .
• Client Service & Support: Act as the primary client service lead, while also assisting Producers and managing policy tasks such as endorsements, policy checking, audit reviews, and invoicing
  .

• Experience: 5+ years of middle-market Commercial Lines experience
• System Knowledge: Non-negotiable proficiency with Applied Epic
  .
• Licensing: Active Property & Casualty (P&C) license.
• Location: Must be able to reliably commute to the Troy, MI office.
• Health Coverage
• Paid Time Off
• Additional Benefits: Life Insurance, Long-Term Disability (LTD), Short-Term Disability (STD), Dental, and Vision.