More jobs:
IT Support Engineer
Job in
Troy, Oakland County, Michigan, 48083, USA
Listed on 2026-03-03
Listing for:
Hyperion Managed Services
Full Time
position Listed on 2026-03-03
Job specializations:
-
IT/Tech
IT Support, Cybersecurity, Technical Support, IT Consultant
Job Description & How to Apply Below
Join a Future-Focused Managed Services Team
Are you an experienced IT professional ready to take the next step in your career? Do you want to work for a forward-thinking organization that values collaboration, innovation, and continuous professional growth?
Hyperion Managed Services is seeking a skilled IT Support Engineer to join our team full-time. In this role, you will help identify opportunities for improvement, implement secure and scalable technical solutions, and play a key part in enhancing our clients' operational efficiency.
Why You'll Love Working with Us
- Competitive salary based on experience and certifications
- Performance bonuses + commission opportunities
- Mileage reimbursement
- Generous paid time off
- Certification and ongoing education reimbursement
- 401(k) with company match
- Health insurance with company contribution
- Life insurance and long-term disability
- Clear pathways for professional advancement
- A collaborative, learning-focused team culture
- Respond to and resolve support tickets through our help desk platform
- Troubleshoot, diagnose, and remediate issues across modern IT infrastructure
- Support and participate in planning and deployment of client projects
- Assist with onboarding new clients, ensuring secure, documented, and seamless transitions
- Follow established workflows and contribute to continuous improvement of processes
- Complete documentation, reports, and project tasks with accuracy and timeliness
- Advocate for security best practices and help clients adopt modern technologies (cloud, MFA/SSO, automation, etc.)
- Current industry certifications (Microsoft, Cisco, CompTIA, or equivalent)
- Strong understanding of modern security frameworks (Zero Trust, MFA enforcement, EDR solutions)
- 3+ years of experience with a Managed Service Provider (MSP) environment
- Proficiency with Windows, macOS, and common business applications
- Experience supporting cloud platforms such as Microsoft 365 and Azure
- Ability to explain technical concepts clearly to non-technical users
- Bachelor's degree in Information Technology or related field (preferred)
- Experience with Connect Wise solutions or similar PSA/RMM platforms (preferred)
- Keen attention to detail, excellent documentation habits, and a passion for continuous learning
Hyperion Managed Services is a Michigan-based Managed IT Services Provider supporting small to mid-sized organizations. We deliver Managed IT Services, Support, Cybersecurity, and IT Consulting-acting as the IT department for our clients and partnering with larger organizations on complex initiatives.
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