Installation Technician
Listed on 2026-01-14
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IT/Tech
Technical Support, IT Support
Job Description Summary
Provides Merchant on-site Point of Service (POS) hardware troubleshooting, repair and / or replacement services as well as technical support and training for third party contractors. Provides operational support for all product roll-outs, upgrade projects and returns and liaise with the Call Centre & Logistics group ensuring device operation and inventory control when closing an On Site dispatch (call).
Job Description:Installation Service Technician
The Professional Services position will provide installation and support services for our expanding customer base across all of our verticals; specifically in the areas of Restaurants, Cafeterias, Grocery Stores, and other food service operations. In this role you will be required to develop an in-depth knowledge of our existing customer base, Genius processes, and hardware products.
Responsibilities- On-site implementation of Genius’s food service technology solutions
- Configure Genius solutions for installation, including item and menu building
- Provide USB peripheral installation and troubleshooting
- Install, configure, and test third party interfaces (POS, Merchant Gateways, etc.)
- Develop detailed product knowledge of the Genius product suite
- Diagnose hardware, software, and configuration issues
- Maintain and improve documentation related to installation and support procedures
- Provide remote training to Genius’s customers
- Interact with customers with a positive and encouraging attitude
- Provide occasional evening and weekend support Knowledge, Skills, and Abilities:
Must be comfortable with assigning IP addresses, network troubleshooting and topology, VLANs, and subnets. May also need to terminate Ethernet cables and punch down cables. - Must be able to review software logs and find issues and suggest user and administration experience improvements
- Proficiency in Microsoft Office Suite
- Experience with USB peripheral installation and troubleshooting
- Experience with remote access software and support
- Experience with networking (physical and logical)
- Experience with software QA
- Database experience and understanding
- Knowledge of graphic design and file formats
- Strong leadership, organizational and interpersonal skills
- Excellent written and verbal communication skills
- Ability to be resourceful and proactive in dealing with issues
- Exceptional work ethic, timely completion of tasks
- Great attitude and enthusiasm
- Excitement about our products
- Minimum 3 years IT experience
- Travel 75%-100% of each month
- U.S. citizen or permanent resident
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