Helpdesk Operator

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The Helpdesk Operator position in Information Technology is responsible for answering IT Helpdesk phone calls; providing basic troubleshooting for computer problems covered in training; directing callers to online knowledge base, and other resources, for additional support when applicable; assisting callers in creating helpdesk accounts, submitting tickets and utilizing support history tools; submitting, reviewing, updating, and closing tickets for callers as needed;

directing callers to appropriate further assistance if issue is not supported by IT Helpdesk; rotating and logging backup tapes, as covered in training; and other additional duties as assigned.

• High school diploma or equivalent
• Basic computer knowledge
• Customer service skills

• Experience working as a helpdesk operator

• No more than 19 hours per week
• Hours of operation are 7am-11pm on Monday through Friday, 9am-5pm on Saturday, and 1pm-9pm on Sunday

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?

No

List any hazardous conditions or physical demands required by this position

NA

Does this position have supervisory responsibility?

Last Day a Reference Provider Can Submit Reference

Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal.

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Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • Troy University employment website ()
  • Chronicle of Higher Education
  • Higher Ed Jobs
  • Social Media website
  • Indeed
  • Other employment website (please specify below)
  • Employee Referral (please specify below)
  • Local newspaper (please specify below)
  • Professional journal (please specify below)
  • Other source (please specify below)
• Please specify:

  (Open Ended Question)

• * Do you currently work in another position for Troy University?
  • No
  • Yes - if hired for this position, intend to resign from other position
  • Yes - if hired for this position, intend to keep other position
• * Do you have a high school diploma or equivalent?
  • Yes
  • No

• Resume
• Cover Letter
• List of References

• Letter of Reference 1
• Other Document

• Employment is contingent upon a satisfactory background check.
• Troy University is an Equal Employment Opportunity and Aff... employer.
• Troy University participates in eVerify.