Director, Enterprise SAP​/ERP Services

Director, Enterprise SAP/ERP Services

Important Company Update - Please Read Before Applying. On January 22, 2025, Aptiv announced its decision to separate its EDS division to form two independent companies. The role is within the EDS segment, joining the segment as it becomes its own entity, with a rich heritage and proven track record as a global leader in low and high voltage power and signal distribution systems.

Our solutions are central to enabling the next generation of electrified, automated, and connected vehicles, and we are committed to innovation, sustainability, and engineering excellence.

We are looking for talented individuals who are excited about the opportunity to help shape the future of EDS and deliver industry-leading solutions to the world's top automotive manufacturers.

You'll have the opportunity to work on cutting-edge applications, develop breakthrough technologies, and deliver innovative solutions to some of the world's leading automotive brands. See your work come to life on the road—helping make mobility safer, greener, and more connected.

The Director, Enterprise SAP/ERP Services is a strategic and operational leader responsible for the global delivery, performance, and continuous improvement of ERP services, including SAP, QAD, and integrated platforms. The director ensures the stability, availability, and scalability of ERP solutions that support critical business functions across global operations. The director leads a team and manages external service providers to deliver high-quality day-to-day operational support and minor enhancements, while maintaining strong alignment with business needs and IT strategy.

The leader serves as the primary point of accountability for ERP service delivery, vendor performance, security compliance, and financial management within the ERP domain. In partnership with business stakeholders and IT peers, the Director drives service excellence, operational resilience, and innovation in ERP service management, while upholding governance and risk management standards.

• Lead and coordinate the global delivery of integrated SAP, QAD, and associated ERP services, ensuring end-to-end service quality, stability, and availability.
• Oversee operational support for production environments, QA and development systems, and disaster recovery/failover capabilities.
• Ensure services are effectively monitored with proactive alerts and performance metrics to anticipate and prevent downtime or degradation.

• Integrate and oversee the day-to-day performance of external service providers responsible for ERP systems support and enhancements.
• Work with Supplier Relationship Management and IT Service Management teams to ensure adherence to contractual obligations, SLAs, OLAs, and customer satisfaction goals.
• Lead regular service reviews, identify gaps or inefficiencies, and implement corrective action plans in collaboration with vendors.

• Serve as a key liaison with business partners at country, regional, and global levels, ensuring ERP services align with operational priorities and long-term business objectives.
• Manage communication and engagement with business stakeholders, ensuring transparency, issue resolution, and partnership on service planning and execution.
• Proactively understand business roadmaps and how ERP systems can enable and support their success.

• Oversee the intake, prioritization, and delivery of minor enhancements to ERP platforms, ensuring alignment with business requirements and IT governance processes.
• Ensure all changes are executed following ITIL-aligned Change Management standards, with proper coordination of maintenance windows and solution delivery schedules.

• Lead ERP incident response processes for high-impact (P1/P2) issues, ensuring timely communication, resolution coordination, root cause analysis, and follow-up action plans.
• Drive a culture of accountability and continuous improvement by ensuring problem…