Implementation Consultant

Overview

Work with our solutions that enable new businesses to safely build, open their doors, and stay in compliance. Our solutions facilitate community development, business management regulation, and code compliance while supporting fire prevention and structural safety.

Lawrenceville, Georgia | Lakewood, Colorado | Bangor, Maine | Yarmouth, Maine | Lubbock, Texas | Renton, Washington

10-25%

• Provide professional services such as consultation, software readiness, and education at a high level to clients on Tyler software products for the most technical and/or complex projects.
• Consult as a substantial knowledge resource on software products/solutions and demonstrate relevant industry/product knowledge to present software features, components, capabilities, and functionality to offer new and creative solutions to meet client needs.
• Identify, define, analyze, and document client business/workflow processes, data, and other systems for the most technical and/or complex projects.
• Define complex software requirements; perform proficient gap analysis; compare client requirements to software capabilities; identify and document any software, system, and/or database issues/constraints, and recommend existing and new changes/options to appropriate parties to meet client needs.
• Identify and consult with clients on recommended changes in client work processes as appropriate to ensure an efficient software solution for the client’s needs.
• May identify and document complex business/technical requirements/specifications for specific software design/development, forms, reports, interfaces, processes, configuration, and other relevant changes.
• Act as a significant knowledge resource in consulting with the client, the Project Manager, management, technical staff, and other relevant parties; communicate complex technical and business information, requirements, and issues; drive timelines and research new solutions as appropriate to resolve problems.
• Partner closely with software development and management to collaborate on ideas, changes, resolutions, and improvements, as needed.
• Anticipate issues, determine root cause, proactively research, and apply knowledge to resolve new issues and/or the most technical and/or complex issues.
• Contribute significantly to process improvement initiatives. Present new ideas to management on the implementation approach and product improvements. Contribute to the implementation of these recommendations as needed.
• Mentor less experienced implementation team members.
• May assist sales as needed with pre-contract analysis or implementation knowledge.
• May consult with users to identify the proper data mapping process for the product conversion. Provide instruction to clients on proofing and analyzing data conversions from existing software to Tyler applications.
• May create custom reports or customize existing reports to satisfy client requirements.
• Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports, and updating systems-related client activity.
• May assist QA staff with product testing or modification testing as required.
• Notify management and the appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
• Create both client-facing and internal documentation, such as "quick tips" and "how tos".
• May participate in the annual User Conference. Facilitate user group discussion on the assigned module/topic for the most technical and/or complex functionality.
• Extensive travels to client sites.
• Perform other duties as assigned.

• Bachelor’s degree, or comparable work experience.
• Typically, a minimum of three years’ experience as an Implementation Consultant or equivalent industry experience.
• Excellent initiative, interpersonal, collaboration, and relationship building, and customer service experience involving developing professional, trusting, and in-depth relationships with internal and external clients (including Software Development/IT teams, Project Managers, management,…