Surgical Coordinator

Surgical Coordinator

Pelvic Rehabilitation Medicine is a physician‑led specialty health care organization dedicated to providing evidence‑based treatment services for patients suffering from chronic pelvic pain. Headquartered in West Palm Beach, FL, PRM has rapidly expanded across the U.S. and internationally.

• Schedule outpatient medical procedures for patients, ensuring appropriate provider and time/location slot.
• Request pre‑operative clearances from primary care physician offices.
• Submit booking orders to the outpatient surgical center.
• Provide patients with surgical paperwork such as consents, drop instructions, pre/post‑operative instructions, and financial responsibility.
• Provide accurate, detailed information to patients regarding test preparations, arrival time, and any additional directions needed; respond to patient questions.
• Educate patients by reviewing pre‑operative instructions and medications while maintaining confidentiality.
• Deliver excellent patient experience and high level of service.
• Develop a bond with patients ensuring they feel welcomed, understood, and appreciated throughout the surgical visit.
• Achieve company‑set key performance indicators and maintain surgical schedules for surgeons.
• Notify patients of all scheduled appointments.
• Verify insurance and obtain any authorizations needed.
• Prepare all paperwork for physicians for surgery.
• Ensure that all pertinent information for upcoming surgery—including booking sheets, insurance information, prior authorizations, pre‑op/medical clearance—is sent to the appropriate surgical facility.
• Answer all telephone inquiries from patients and primary care physicians concerning surgery and related concerns.
• Support surgeons in building and maintaining referral relationships with OB/GYNs, PCPs, pain management specialists, physical therapists, and fertility clinics.
• Coordinate office visits and lunches for local offices.
• Track referral patterns and generate reports to inform strategic outreach.
• Follow up with prospective patients and referring providers to encourage continuity of care and promote surgical treatment options.
• Collaborate with growth and operations teams to implement local campaigns to increase surgical volume.
• Act as liaison between the practice and local healthcare networks, building strong relationships to strengthen PRM’s reputation and reach in the community.
• Monitor trends in patient inquiries, cancellations, and referral conversions to provide actionable insights.

• High School Diploma or Equivalent.
• 2–4 years full‑time surgery scheduling experience.
• Willing and able to follow directions and adhere to priorities.
• Must have a can‑do, will‑do attitude.
• Superior knowledge of coding guidelines and reimbursement schemes.
• Exceptional organizational and computer skills.
• Conversational knowledge of medical terminology, acronyms, techniques.
• Excellent written and oral communication.
• Solid analytical skills.
• Ability to work independently and with a team.

• 3 years eClinical Works RCM experience in patient account and denial management.

$24–$28 per hour.