Patient Service Representative II

Overview

Start Your Medical Career in Troy:
Patient Service Representative II. Are you looking to enter the healthcare field but haven't found the right opportunity to get started? The Michigan Institute of Urology (MIU) is looking for a motivated, professional Patient Service Representative II to join our team at our Troy – Town Center Building location. Experience is preferred, but we are willing to train the right candidate.

If you are organized, professional, and great with people, we will provide the tools and training you need to succeed in specialized medicine.

The MIU Career Advantage:

• Comprehensive Training:
  We will train you on our state-of-the-art EMR systems, medical terminology, and insurance protocols.
• Stable, Full-Time
  
  Schedule:
  
  8 to 9-hour shifts (40–42 hours per week) with start times between 7:00 AM – 8:00 AM and exit times between 5:00 PM – 6:00 PM.
• The Real Work-Life Balance:
  Monday through Friday only. No nights, no weekends, and no holidays.
• Professional Environment:
  Work in a beautiful, modern suite at 130 Town Center Drive, Troy, MI.

As a PSR II, you are the face of our practice. You will ensure our patients feel welcomed and our clinic runs like clockwork by:

• Managing the patient experience:
  Greeting patients, handling the check-in/check-out process, and answering multi-line phones with a professional demeanor.
• Coordinating care:
  Scheduling appointments, managing patient flow, and serving as a resource for the clinical team to ensure a seamless visit.
• Handling financials:
  Verifying insurance cards, collecting co-pays, and ensuring patient records are accurate and secure.
• Leading the way:
  Acting as a knowledgeable resource for non-clinical support and solving daily office needs.

• The Right Foundation: A high school diploma or equivalent is required.
• The Preferred Candidate: 1–2 years of medical office or high-level customer service experience is a plus, but not required.
• The
  
  Skills:
  
  Comfortable with computers (Microsoft Office), clear phone voice, and ability to stay calm in a busy environment.
• The Mindset:
  Punctual, dependable, and genuinely enjoys helping others.

• Full health, dental, and vision insurance.
• 401(k) retirement plan.
• Generous paid time off (PTO), paid sick time, and paid holidays.
• A stable, lifelong career path in the medical field.

If you are a professional individual looking for a stable, Monday–Friday career with a team that will invest in your growth, we want to hear from you!

The Patient Service Representative II ensures patients receive the highest level of customer service and care. The PSR II is knowledgeable in non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The PSR II coordinates clerical tasks including answering phones, greeting patients/visitors, and scheduling appointments in a professional and timely manner.

They are responsible for moving patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-pays, deductibles, and any outstanding balances. The PSR II may process referrals and charge entries. They ensure that all procedures are closely followed to create a seamless patient experience between clerical and clinical staff.

Responsibilities include but are not limited to:

• Acts as a resource to patient services staff, providing guidance on more complex issues/concerns.
• Actively participates in problem solving and identifying improvement opportunities.
• Welcomes and greets all patients and visitors, in person or over the phone.
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (e.g., co-pays and insurance cards).
• Collects outstanding patient balances.
• Obtains referrals and authorizations when required.
• Scans incoming faxes, consents, reports, and all other patient information into the patient chart.
• Generates batch transmittal reports for each day.
• Facilitates patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
• Schedules follow-up services and office visits for patients; may also schedule surgery, diagnostic and imaging as needed with proper authorizations obtained.
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
• Protects patient confidentiality, ensuring PHI is secured by not leaving PHI in plain sight and logging off the computer when unattended.
• Ensures proper handoff of responsibilities when tasks are completed.
• Meets established attendance criteria and starts work promptly; punctual and dependable for…