Insurance & Loss Draft

ESSENTIAL DUTIES and RESPONSIBILITIES

• Completes tracking, monitoring, disbursing of insurance related to mortgage loans.
• Tracks, monitors, and disburses loss draft funds for mortgage loans.
• Monitors placement of lender-placed hazard and flood insurance ensuring timely premium payments.
• Processes various reports for insurance tracking with vendors and the force placement of insurance.
• Processes flood zone changes reported by the vendor and ensuring real estate collateral located in special flood hazard areas maintain adequate insurance coverage.
• Accurately documents systems with comprehensive status updates.
• Manages daily task work queue and monthly bulk processing.
• Collaborates with other departments to resolve cross‑functional issues.
• Researches and resolves exceptions and illogical conditions.
• Monitors and completes research to resolve consumer, investor, and internal inquiries.
• Completes insurance administration and loss draft processes in accordance with state and federal regulations and investor requirements.
• Ensures compliance with State, Federal, Regulatory, and Investor Requirements and guidelines, maintains up‑to‑date knowledge of internal policies and procedures, and understands how requirement changes affect the operations.
• Works with insurance vendors and third parties utilized in the escrow administration processes.
• Meets established standards and guidelines with regard to compliance, job knowledge, quality, attendance, efficiency, initiative, and overall performance.
• Other projects and assignments as needed.

• Proven experience in insurance and loss draft processes or in other relevant mortgage servicing departments.
• Knowledge of insurance and loss draft processes, industry standards, consumer protection laws & regulations impacting escrow operations areas.
• Ability to have a cross‑functional impact across the servicing operation.
• Highly organized, reliable, and results‑driven.
• Ability to hustle, willingness to learn, and adapt quickly to working in a fast‑paced, fluid environment.
• Proficient in Microsoft Office and call center equipment/software programs.
• Excellent communication skills both written and verbal.
• Ability to work within a team environment to foster positive work culture.
• Ability to engage with associates to achieve goals and objectives.
• Ability to work independently and as a member of a high performing team.
• Commitment to excellence and extraordinary standards.

Direct Reports:
No

This role operates in an ADA compliant office environment, utilizing typical office equipment and tasks including computer work. The position may involve partial stationary positions and moving throughout the day. Flexibility to work overtime to meet project deadlines is required.

CMG pays a competitive hourly rate which ranges from $28.85/hr – $31.25/hr factors that affect salary may include:
Insurance and Loss Draft experience, overall knowledge of mortgage servicing industry, number of years worked in mortgage industry, computer skills, and education.