Team Member, Entertainment & Gaming

We’re looking for enthusiastic and reliable team members to join us at Slick City Action Park! As part of our crew, you’ll help keep the park running smoothly, welcome guests with energy, and create safe, unforgettable experiences. If you’re outgoing, love working with people, and thrive in a fast-paced, fun environment, we want you on our team!

Guest Greeting & Service Welcome guests with a friendly energetic attitude; provide friendly service, and guide them through menu options (cafe). Be approachable, friendly, and attentive while maintaining authority. Answer guest questions and assist when needed.

Sales & Upselling Communicate menu details clearly, answer guest questions, and promote add-ons, combos, or specials to enhance the guest experience.

Order Processing & Payment Accurately take orders, operate the POS system, handle payments, and issue pagers or receipts as needed.

Food Preparation & Safety Prepare and serve food and beverages according to established standards. Follow all food safety and sanitation guidelines.

Guest Orders & Delivery Ensure timely and accurate delivery of prepared items to guests; call orders or manage the pager system efficiently.

Stocking & Cleanliness Restock supplies and inventory as needed. Maintain a clean, organized café area, including counters, equipment, and guest seating.

Guest Safety & Rule Enforcement Actively monitor slides, courts, and attractions to ensure all guests are safe and following park rules.

Incident Response & Reporting Respond quickly and calmly to unsafe behavior or injuries. Follow proper reporting and first
-response procedures.

Risk Readiness Inspect assigned attractions each shift, report hazards, and keep areas clean and organized for guest use.

Team Support Communicate with fellow monitors and leads during busy times or incidents to keep operations smooth.

Training & Compliance Participate in ongoing safety training and follow all company and regulatory safety standards.

Ticketing, Waivers & Sales Ensure waivers are completed before entry. Sell park passes, memberships, and other products at the register. Accurately process payments and issue wristbands and City Socks.

POS Transactions Operate the point-of-sale system efficiently, handle cash and credit transactions accurately, and follow proper cash-handling procedures.

Guest Assistance & Communication Answer guest questions, provide basic directions throughout the park, and explain park rules and safety guidelines.

Demonstrations & Instructions Give clear demonstrations on how to slide and provide simple instructions to ensure guests have a safe and fun experience.

Upselling & Guest Experience Promote memberships, special offers, and park events to enhance guest value and maximize revenue while ensuring an outstanding guest experience.

• High school diploma or equivalent (some college a plus).
• Prior experience in a guest-facing role (entertainment, hospitality, retail, or recreation) preferred but not required.
• Strong communication and interpersonal skills; able to enforce rules while staying friendly and professional.
• Reliable, responsible, and able to stay alert in a fast-paced environment.
• Comfortable handling basic transactions and using point-of-sale (POS) systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Reliable transportation to and from work.
• Must successfully complete a background check.

• Guest Focus Models guest-first behavior, delivers excellent service, anticipates needs, and ensures positive experiences on every shift.
• Team Leadership Supports the GM by guiding, motivating, and coaching team members. Recognizes achievement and helps develop future leaders.
• Accountability Takes ownership of shift-level performance, including safety, service, and compliance with company standards.
• Adaptability Responds effectively to changes in operations, staffing, or guest needs, maintaining a positive and solution-focused approach.
• Safety & Compliance Enforces safety protocols and food safety guidelines, ensuring team members follow all rules and regulations.
• Communication Communicates clearly and professionally with…