Customer Service Specialist

Overview

If you’re great at helping people, we’ve got the career for you. Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, we’ll turn your people skills and attention to detail into a rewarding, long‑term career with opportunities for growth and the backing of the most recognized name in pest control.

As an Orkin Customer Service Specialist, you’ll be the friendly, knowledgeable voice our customers count on every day. You’ll handle service requests, schedule appointments, resolve concerns, and support our field team in delivering the exceptional service Orkin is known for. Your ability to listen, multitask, and find solutions will help ensure every customer feels valued and protected.

Backed by over 120 years of industry expertise, the Orkin Guarantee, and a trusted brand that customers already believe in, you’ll have everything you need to provide top‑tier service with confidence.

You’ll enjoy award‑winning training, career advancement opportunities, and the satisfaction of knowing your work helps protect homes, businesses, and families. With Orkin’s industry‑leading tools, supportive team culture, and commitment to excellence, you’ll have the foundation for success and a company that’s invested in your future.

Orkin offers more than a job – it’s a career with growth potential and benefits that go beyond the basics. You’ll receive competitive compensation, a 401(k) retirement savings plan, and opportunities to volunteer and give back. Work alongside a team that values safety, professionalism, empathy, integrity, and innovation as we pursue our mission to deliver peace of mind only an Orkin Pro can provide.

• Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
• Proficiently navigate a Windows‑based and web‑based system to track routes and optimize current and future schedules; training will be provided.
• Apply training expertise to schedule appointments for technicians, minimizing driving time and distance and recommending alternative routes when appropriate.
• Use sharp listening and probing skills to identify customer concerns and evaluate their needs.
• Monitor, update, and maintain the customer database with accurate information, including call details, call dispositions, payments, and other results.
• Reschedule unserved accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customers’ privacy and other proprietary information.

• Starting pay at $20/hr
• Performance bonuses – Get rewarded for exceeding goals and delivering exceptional service.
• Industry‑leading, quality, and comprehensive training program.
• Medical, Dental, Vision & Life Insurance.
• 401(k) with company match.
• Paid vacation, sick leave, and holidays.
• Employee Stock Purchase Plan.
• Career growth opportunities – we promote from within and invest in your future.

• Love helping people and creating positive customer experiences.
• Strong communicator who enjoys solving problems.
• Previous Customer Service or Administrative experience (preferred).
• Organized, detail‑oriented, and calm under pressure.
• Confident using computers, scheduling systems, and multitasking throughout the day.
• Thrives in a team environment and takes pride in providing exceptional support.

• Comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods.
• Able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.