Customer Service Agents

Sunroof Express is in search of enthusiastic and upbeat Customer Service Agents to join our team in Troy, MI
! In this role, you will be working closely with customers and service providers to communicate information about next steps in the repair process as well as addressing customer concerns.

• Flexible Schedule
• Health insurance
• Dental insurance
• Vision insurance
• 401k
• Paid time off
• Long Term Disability
• Short Term Disability
• Pay: $16-$19/hour – negotiable based on experience

• IN OFFICE: Monday to Friday
• Hybrid work available after proof of performance (extended hours) (in-office work still required)
• Hybrid shift: 11AM-8PM OR Saturdays (hours vary)

• High school diploma or equivalent
• Customer service or call center experience (preferred)
• Customer focused, friendly, and upbeat
• Detailed oriented, exercising active listening skills
• Excellent data entering skills
• Excellent customer service skills
• Effective oral and written communication skills
• The ability to work independently and meet deadlines
• Desire to learn, develop and surpass expectations

• Quickly and professionally answer inbound and make outbound phone calls
• Listen and respond attentively to customers' needs
• Accurately enter data information from calls and set realistic expectations
• Coordinate care and repair with customers and service providers
• Problem solve and provide solutions

Here at Sunroof Express, we take pride in fostering a work culture that thrives on innovation, integrity, and thinking outside the box, all while making work fun! We strive to always uphold to our 6 core values:
Positive Attitude, Personal Integrity, Great Customer Service, Team Oriented, Make Work Fun, and Spark Change. If you are ready to embark on a journey with a great team, and have the experience we look for, submit a current resume today to be considered for this role!

For more than 40 years, Sunroof Express has been the leading specialty auto glass supplier in the United States. Founded in 1980, we began manufacturing and distributing replacement T‑top panels for Corvettes, Camaros, and Firebirds. We have administered specialty auto glass service programs since 1991, and our experienced team understands the detailed needs of car owners, Insurers, and glass service providers.

We maintain the largest roof glass panel and convertible glass replacement parts inventory in North America and service all 50 states.