Customer Service Representative

About The Role

The Claims Customer Service Representative will handle inbound calls related to homeowner insurance claims. This is a high-level call center role requiring strong communication skills, professionalism, and resilience.

Calls range from 1 minute to 45 minutes, often involving customers who are frustrated about repair delays or held funds.

• Manage 40–50 inbound calls per day (volume varies based on call length)
• Assist homeowners regarding existing claims
• Navigate multiple systems and tools to research claim details
• Provide accurate information to lenders, homeowners, and internal partners
• Handle escalation calls with professionalism and composure
• Update notes and documentation in the claims system
• Perform outbound follow-up calls as needed
• Serve as a liaison between Proctor, the lender, and the homeowner
• Maintain calm and professional demeanor during difficult conversations
• Solve problems efficiently and communicate clearly in both verbal and written formats

• 8:30 AM – 5:00 PM, Monday–Friday
• Fully onsite

• After taking calls independently for 30 full days (January)
• Hybrid eligibility begins February, if performance expectations are met
• Must maintain 95% quality and 85% adherence
• Hybrid schedule depends on: performance, adherence, attendance, and quality

Assigned based on business needs of the supported bank.

• 9:30 AM – 6:00 PM
• 10:00 AM – 6:30 PM
• (Monday–Friday)

• 1–2 years of call center experience (claims, escalations, or insurance preferred)
• Strong proficiency using a Windows PC and navigating complex systems
• 35+ WPM typing speed

• Company has grown from 300 → 1,300+ employees
• Immediate eligibility to apply for advancement after training
• Career paths:
  Mentor, Team Lead, Supervisor, Manager, Quality, WFM, etc.
• Bonuses based on performance and attendance

• Dress Code:
  Jeans and a clean shirt; no graphic tees or ripped denim
• Culture:
  Laid-back, collaborative, and energetic
• Setup:
  • Call center floor with cubicles
  • Dual monitors
  • Wired headsets
  • Personal storage cabinets

This is a Contract to Hire position based out of Troy, MI.

The pay range for this position is $18.00 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:
This is a hybrid position in Troy, MI.

Final date to receive applications:
This position is anticipated to close on Feb 9, 2026.

TEKsystems:
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That’s the power of true partnership. TEKsystems is an Allegis Group company. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range…