Call Center Agent

Join Our Team as a Call Center Agent
Are you a motivated communicator who enjoys helping others and thrives in a fast-paced environment? We're looking for a high-energy Call Center Agent to join our team and be the first point of contact for prospective and existing customers.

In this role, your mission is clear:
Set appointments and deliver an outstanding customer experience. You'll handle both inbound and outbound calls, address customer inquiries, help connect potential clients with our expert sales team.

• Handle outbound and inbound customer calls with professionalism and care
• Set qualified in-home appointments between prospects and sales representatives
• Respond promptly to phone calls, voicemails, and messages
• Accurately enter call details and outcomes into our CRM system
• Identify customer needs, answer product/service questions, and provide solutions
• Log and track activity consistently in our call systems
• Screen and qualify leads for the sales team
• Resolve customer concerns and complaints respectfully and efficiently
• Redirect calls to the appropriate department as needed
• Meet or exceed team and individual performance goals

• High energy and ability to make a high volume of phone calls
• Quick learner who can grasp product knowledge and service details
• Coachable and open to ongoing training and feedback
• Basic computer and internet proficiency
• Excellent communication and interpersonal skills
• Dependable, goal-driven, and professional under pressure
• Prior call center or sales experience is a plus
• Weekend availability

• Appointment setting rate
• Quality of customer service interactions
• Lead-to-demo conversion
• Contribution to overall team sales goals

• Supportive and collaborative team environment
• Ongoing training and professional development
• Opportunity to contribute to a growing company with a strong mission
• Competitive pay and performance-based incentives
• A chance to make a real impact by connecting customers with solutions that matter

Our team at Refloor earned a Best Place to Work award from USA Today, a distinction based on employee feedback and workplace culture.