Call Center Agent

Join Our Team as a Call Center Agent

Are you a motivated communicator who enjoys helping others and thrives in a fast-paced environment? We’re looking for a high-energy Call Center Agent to join our team and be the first point of contact for prospective and existing customers.

In this role, your mission is clear:
Set appointments and deliver an outstanding customer experience. You’ll handle both inbound and outbound calls, address customer inquiries, and help connect potential clients with our expert sales team.

• Handle outbound and inbound customer calls with professionalism and care

• Set qualified in-home appointments between prospects and sales representatives

• Respond promptly to phone calls, voicemails, and messages

• Accurately enter call details and outcomes into our CRM system

• Identify customer needs, answer product/service questions, and provide solutions

• Log and track activity consistently in our call systems

• Screen and qualify leads for the sales team

• Resolve customer concerns and complaints respectfully and efficiently

• Redirect calls to the appropriate department as needed

• Meet or exceed team and individual performance goals

• High energy and ability to make a high volume of phone calls

• Quick learner who can grasp product knowledge and service details

• Coachable and open to ongoing training and feedback

• Basic computer and internet proficiency

• Excellent communication and interpersonal skills

• Dependable, goal-driven, and professional under pressure

• Prior call center or sales experience is a plus
• Weekend availability

• Appointment setting rate

• Quality of customer service interactions

• Lead-to-demo conversion

• Contribution to overall team sales goals

• Supportive and collaborative team environment

• Ongoing training and professional development

• Opportunity to contribute to a growing company with a strong mission

• Competitive pay and performance-based incentives

• A chance to make a real impact by connecting customers with solutions that matter

Our team at Refloor earned a Best Place to Work award from USA Today, a distinction based on employee feedback and workplace culture.