Mortgage Customer Service Representative

Mortgage Customer Service Representative

Join to apply for the Mortgage Customer Service Representative role at TEKsystems

The Mortgage Customer Service Representative handles inbound calls related to homeowners insurance, assisting borrowers, agents, and financial institutions with payment and coverage inquiries. The role requires multitasking across systems, accurate documentation, and professional problem‑solving to meet service standards.

• Handle approximately 35–45 inbound calls daily, averaging 11–14 minutes per call
• Respond to insurance servicing inquiries related to homeowners insurance
• Assist borrowers, insurance agents, and financial institutions with payment and coverage questions
• Navigate multiple systems to research and accurately document each call
• Deliver prompt, professional, and accurate service to meet internal and external standards
• Apply strong problem‑solving and resolution skills to address customer concerns
• Maintain professionalism and efficiency across all interactions

• Minimum of 1 year of recent customer service experience (call center preferred; front desk/admin experience acceptable)
• Proficiency in using a Windows PC and navigating software systems
• Typing speed of at least 35 words per minute
• Strong verbal and written communication skills for phone and email interactions
• Stable internet connection for remote training and work
• Reliable transportation for potential onsite needs
• Nice to Have:
• 2+ years of call center experience
• Experience in insurance or mortgage services

• Contract to Hire
• Work Setup:
  Onsite during Training then Hybrid (2 days onsite; 3 days WFH)
• Start Date:
  
  January 28, 2026
• Shift for Training: 9:30 AM – 6:00 PM
• Location:
  
  700 Tower Drive, Troy, Michigan, 48098 / 220 South Ridgewood Ave., Daytona Beach, Florida, 32114
• Available Shift after Training: 10:30 AM – 7:00 PM (Monday – Friday)

• Pay: $17/hour (range $17.00 – $18.50/hr)
• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Life and disability insurance

Entry level

Contract to Hire, located in Troy, MI (hybrid with onsite training)

This position is anticipated to close on Jan 23, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.