Market Research Manager, Customer Experience

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What makes this role important at Ipsos?

The Market Research Manager (internally known as Account Manager) will be an integral part of the Customer Experience team. The successful candidate will hold considerable responsibilities and play a significant role in the maintenance and growth of long‑term client relationships. The Account Manager will report to a Research Director on the team and will be responsible for the management and analysis of research projects across a broad array of categories and industries.

This individual will be responsible for generating new business by navigating potential client organizations. They will work collaboratively with a team of CX subject matter experts in advisory, service design, research, analytics and technology to develop meaningful outreach and solutions against client objectives.

• Execute all aspects of the research process from questionnaire writing and research design, field management, analysis and interpretation of results through to preparation of reports.
• Liaise on a regular basis with all key internal operations groups (data collection, data processing and results reporting) to ensure that accurate, reliable results are delivered to clients in a timely, cost‑efficient manner.
• Build and maintain relationships with key clients by responding to queries and providing updates per client requests.
• Maintain project budget and work with the team to ensure all aspects of the study continue to operate smoothly; be responsible for quality assurance throughout the life‑cycle.

• Completed Bachelor’s Degree in a related field; master’s level education is an asset.
• 2–3 years of market research experience; customer experience research is an asset.
• Advanced proficiency with MS Office Suite, specifically MS Excel and MS PowerPoint.
• Superior organizational skills, unflagging attention to detail and a demonstrated commitment to the accuracy and completeness of information.
• Data savvy with a strong attention to detail and accuracy.
• Basic knowledge of SPSS and/or other quantitative reporting tools highly desirable.
• Prior experience using Customer Experience Management (CXM) tech platforms (e.g., Qualtrics, Medallia, InMoment) highly desirable.
• Ability to manage multiple projects simultaneously while maintaining a strong client‑service orientation.
• Ability to manage complex, multi‑faceted project budgets and to create, manage, and commit to a project plan, schedule and budget.
• Highly motivated, self‑directed and possess a driven personality capable of working within tight deadlines.
• Thrives within a team environment.
• Excellent written and verbal communication skills with well‑developed interpersonal and presentation skills.

At Ipsos you’ll experience opportunities for career development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy and a strong collaborative culture.

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with the code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.

Ipsos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full‑service research organization for four…