Business Analyst

Overview

Feel valued. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Job Title: Business Analyst

FLSA Status: Exempt

Department: Lender Solutions

Reports to: Senior Business Analyst, Lender Solutions

Location: Proctor – 166

Proctor Loan Protector does not sponsor any type of work visas or STEM programs.

Who are we? What do we do? Company Overview:
Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.

What’s the culture like at Proctor Loan Protector?
At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. We offer career paths and opportunities and are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.

• Fun work environment with a variety of work
• Being part of a team
• Career growth
• Ability to highlight your skills
• Feel valued
• Great benefits, pay and culture

The Business Analyst works with PFI managers, clients, and vendors to design, develop, and test appropriate automated business systems. Develop requirements using interviews and workflow analysis. Work with various data bases, files, and systems to track departmental key performance indicators and productivity reports. Create ad hoc reports from client outsourcing files and systems to assist in tracking pertinent insurance information. Ability to determine requirements from business users, critically evaluate information gathered from multiple sources, and create the end product.

Ability to create and maintain documentation to meet department needs. It is beneficial to have a clear understanding of homeowners insurance.

• Working directly with the Lender Solutions management team to perform analysis and assist in strategic decision making
• Assists in analysis sessions with SMEs to develop workflows, process diagrams and gap analyses to identify system, application, and/or hardware needs
• Work with IT or business partners to resolve production issues that may arise
• Develop reports and metrics that identify and reduce errors
• Create month-end and year-end reports
• Write and execute test plans, including functional and regression testing
• Provide end-user training
• Collects and analyzes data for implications regarding budget, project and/or program initiatives
• Creates and maintains spreadsheet files

• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently
• Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills
• Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information
• Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality
• Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
• Safety and security—the individual observes safety and security procedures and uses equipment and materials properly

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Bachelor’s degree or equivalent work experience
• Strong organizational experience
• Proficient in Windows based environment
• Strong…