IT Desktop Technician

** IT Desktop Technician*
* ** Category:
** Service Desk / End User Services

** Main location:
** United States, Alabama, Troy

** Position :
** J

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* Employment Type:

** Full Time

** Position

Description:

*
* Be part of building one of the largest independent technology and business services firms in the world. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients' digital journeys and offering our professionals exciting career opportunities.

Join our team of professionals in our Lebanon VA office where you will be part of the team that ensures that CGI members and clients across the US have the technology, they need to complete their work. In this role, you will be supporting internal end users and external clients on a day-to-day basis by troubleshooting incoming support contacts through phone & email, imaging and deploying workstations, as well as tracking and managing hardware assets.

The candidate is expected to participate in continuous process improvement as well as use their experience to enhance CGI's ability to offer exceptional customer support.

Must be available to be onsite 5 days per week in Troy, AL.

** Your future duties and responsibilities:*
* - Expected to manage the office support services environment for all end-user hardware, software and connectivity, conference room A/V, print services, as well as project work.

- New hire and termination processing

- Expected to be innovative, offer transformative concepts, lead upgrades and initiatives

- Expected to provide timely reporting on all aspects of the environment, and to provide Queue Management, Smart Hands support, and Asset Coordination services at site.

- The candidate will be responsible for resolving any issues with end user equipment and systems, which may involve dealing with vendors, end-users, other CGI support groups, and corporate management

- The position will require a proactive approach including recommendations for improvements where necessary and reasonable

** Required qualifications to be successful in this role:*
* - Associate's degree preferred.

Minimum Education:

High School Diploma or GED will be considered if candidate has technical training and/or equivalent relevant work experience.

- Must be able to interact with Client and CGI Management professionally

- Needs Ability to coordinate multiple Vendor Relationships

- Must be able to handle Client growth in the end-user environment

- Must have Excellent professional presentation, excellent communication and documentation skills

- Must be able to create, implement and enforce processes and policies

- Must be able to interact with other technical towers on a level commensurate with those skillsets

- Must have sufficient knowledge (and currency) of networking and desktop technologies to be able to support and mentor technicians

- Work collaboratively across multiple teams to accomplish the goals of the business

- Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking

- Frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 40 pounds

- Must be available to be onsite 5 days per week

Working environment

- Work collaboratively across multiple teams to accomplish the goals of the business

- Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking

- Frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 40 pounds

Competencies

Customer Service-5 plus years

Active Directory/MS Intune: 3 plus years

Windows OS- 5 plus years

Mac OS- 2 plus years

End-user Device Management

Android and iOS-5 plus years

Endpoint Security-3 plus years

Other Information:

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role.

Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $65,000 - $85,000.

CGI anticipates accepting applications through April 1, 2026

CGI's benefits are offered to eligible professionals on their first day of employment to include:

- Competitive compensation

- Comprehensive insurance options

- Matching contributions through the 401(k) plan and the share purchase plan

- Paid time off for vacation, holidays, and sick time

- Paid parental leave

- Learning opportunities and tuition assistance

- Wellness and Well-being programs

LI-TM2

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* Skills:

*
* + Active Directory

+ Customer Service &…