IT eSystem Analyst II​/Training Coordinator

The IT eSystems Analyst II / Training Coordinator position is responsible for providing mid-level support for a wide range of software applications and hosted solutions. Key responsibilities include managing and resolving helpdesk requests in a fast-paced environment; administering and supporting platforms such as Salesforce or similar solutions, helpdesk CRM systems, and digital signature technologies; and serving as a technical resource for both end users and departmental leadership.

This role is also responsible for analyzing organizational training needs, coordinating with all locations on effective training schedule. Additional duties include creating reporting dashboards and metrics to measure needs and outcomes; developing and maintaining ongoing education and reference materials; consulting with managers and supervisors to align with operational needs; and continuously evaluating and updating training procedures.