Quality Control Assistant

Overview

We’re the largest school wear supplier in the UK. We’re passionate about making every student look and feel great by producing sustainable, affordable, and desirable school wear of the highest quality and supporting retailers with the best industry-leading service.

Quality Control is a crucial stage in the supply of our products to our customers. The department ensures quality is maintained and improved if necessary. It is a role that combines visual inspection of goods at two warehouses, as well as accurate record keeping of AQL garment inspection and supplier colour approvals.

We are currently in an exciting phase whereby we are working closely with suppliers to transition Banner garments to eco-friendly fabrics. QC has a pivotal role within this process with regards to fabric and colour approvals, working with both Design and Buying teams.

The department works closely with Customer Service to ensure queries are dealt with quickly and efficiently.

• Inspecting Banner products on delivery to the warehouses, to ensure quality standards are being met by the factories
• Writing inspection reports to communicate any issues found during AQL inspections and giving guidance on garment quality improvements
• Discussing further issues/quarantined stock with the wider business, and outlining further steps needed
• Visual inspections and colour management of supplier fabric submissions; ensuring colour consistency is maintained across the Banner ranges
• Be a point of contact for customer issues/feedback; liaising with relevant departments and ensuring progress on issues is monitored
• Receive customer returns requiring QC attention. Perform investigations and liaise feedback to relevant departments, in a timely manner
• Accurate stock movement via warehouse stock system in relation to AQL garment inspections
• Complete KPI tracking for Quality Control functions, ensuring that all relevant reports are produced and distributed on specified time
• Support Design/Buying team with product development tasks
• QC mailbox management and ad hoc tasks

• Confident to work independently
• Ability and confidence in making approval decisions
• Experience in working under pressure
• Comfortable following processes on a routine basis
• Effective at time management
• Ability to maintain accurate reporting and analytics
• Strength in communicating, and collaborating with colleagues; both in the immediate team and internal departments
• Strong attention to detail and methodical
• Ability to problem solve individually and collaboratively
• Flexible and capable of turning your hand to any task in a small team
• QC experience is desired but not essential

• Be IT literate with good knowledge of Microsoft Office (especially Excel)
• Be a fast learner, unfazed by learning new processes and systems
• Knowledge of garment construction and pattern understanding would be beneficial

This 1 year contract is a full-time, temporary role. We work on a 39 hour week Monday to Friday, 8.30am to 5pm with no weekend work.

March 2026.

We are located in Trowbridge, where there is plenty of free parking and access to location transport.

You will be joining a team of 2 strong, experienced, and friendly colleagues. They are keen to welcome you to the team.

• Celebration leave
• During winter hours you get to finish at 3pm on a Friday
• Adding a great transformation story to your CV!
• We are B-Corp certified

Banner is committed to supporting, developing and promoting equality of opportunity and diversity in all our business activity. We value different perspectives and believe that diversity makes us stronger. We aim to provide an inclusive culture, free from discrimination and based on the values of dignity, courtesy and respect. We believe that everyone has the right to be treated in accordance with these values.

As a B-Corp certified company, this is an essential element of our culture. It means we are verified to meet high standards of social and environmental performance, public transparency and legal accountability, using our business as a force for good for the benefit of all. If there is anything we can do to accommodate you to participate fully in the recruitment or interview process, please let us know.

This job description is a tool to help both the Company and the individual understand the main responsibilities of the role. It is not intended to be an exhaustive or complete list of all possible tasks. Everyone is expected to be flexible in their approach and to take on tasks as reasonably requested. The Company…