Customer support adviser

Salary:
Up to £12892 per annum + Pro-rata holiday

Type:
Part Time

Region: UK - South West

Town/City:
Trowbridge, Wiltshire

Posted: 06/01/2026

Reference: REQ
000093_

Behind every telephone call or email is a customer who needs to be heard - and we're here to listen and deliver solutions.

If you're passionate about helping people and looking for a role where every interaction truly makes a difference, join our Customer Support team.

As a Part‑Time Customer Support Adviser (18 hours per week), you'll be the first point of contact for our customers, delivering exceptional service across telephone and email.

• Receive a wide range of enquiries from customers, processing and responding to them within set targets, policies and procedures.
• Progress any repair requests on behalf of customers, ensuring they are advised of the outcome and that actions are recorded on the CRM system.
• Provide reception service, working within set targets, policies and procedures.
• Develop a clear understanding of the invoice process and carry out basic payment processing.
• Be prepared to cover out of hours and weekends (e.g., severe weather conditions) to ensure effective business continuity at all times.

• Good standard of literacy and numeracy (minimum of grade 4/C or above in English and Maths) or equivalent.
• Excellent telephone manner.
• Experience of Microsoft Office, specifically Outlook, Word, and Excel.
• Previous experience in a customer focused environment.
• Proven experience of a CRM management system.
• Demonstrable ability to plan and prioritise own workload.

Customer Driven – You put customers at the heart of everything you do, ensuring every interaction is positive and every enquiry is resolved quickly and professionally.

Accountability – You take ownership of your work, from handling calls and emails to updating CRM records accurately, delivering a reliable and efficient service.

Develop & Learn – You’re eager to grow your knowledge of our processes and systems, embracing every opportunity to improve and contribute to team success.

Champion Communication – You communicate clearly and confidently with customers and colleagues, making complex information simple and accessible while maintaining a friendly, professional tone.

At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.

The closing date of this advert is subject to change based on the volume of applications or the hiring timeline.

Ready to make every interaction count? Apply today and join a team that values your skills and puts our customers first!