Receptionist, Administrative​/Clerical

Hours and Holiday

Monday to Friday 9:00am to 5:00pm with 1 hour unpaid for lunch.

Holiday: 28 days in addition to public holidays.

Receptionist and to provide administrative support.

• Answering the telephone and putting calls through to fee earners, secretaries, and other members of staff.
• Dealing with the public and directing clients to the waiting areas.
• Opening of post each morning.
• Preparing the post to be sent and delivering to the post office and hand deliveries in town when required.
• Purchasing the office supplies including milk and cleaning products.
• Retrieving and distributing voice mail.
• Using Partners for Windows as necessary.
• Date stamping hand delivered post for distribution.
• Preparing files for storage.
• Maintaining the database.
• Carrying out all other general reception duties.
• Cover colleagues tasks during holiday, sickness eg stationery ordering, booking training courses and assisting when necessary.
• Accounting duties including petty cash, banking cash, taking and recording card payments, cheque recording.
• Taking credit card payments and participate in regular PCIDSS training.
• Maintaining reception and waiting area and replenish leaflets.
• Setting up for Partners’ meetings; responding to requests to arrange in-house meetings, providing seating or refreshments, flip charts etc as requested.
• Setting up rooms for special meetings with clients where refreshments or other special arrangements are to be made.
• Recording responses from Client Survey cards.
• Carrying out fire safety checks.
• Adhoc tasks at the request of Partners, Fee Earners or Practice Directors.

• Organisational ability.
• Good telephone manner.
• Ability to communicate with all clients.
• Ability to work as a team.

• Development:
  Maintaining existing skills and gaining knowledge of new systems and technology when appropriate including keyboard skills.