SEND Business Support Officer

Job summary

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We have an exciting opportunity to expand and take on additional SEND Business Support Officers to join the SEND (Special Educational Needs and Disabilities) 0-25 Service.

Our purpose is to improve outcomes and make a positive difference to the lives of children and young people with SEND and their families who require support to be included in their community.

The service provides high quality, coordinated child, young person and family centred services which respond to needs and adopt a preventative and early help approach.

As a Business Support Officer, you will support colleagues across the SEND & Inclusion Service Team through carrying out a range of specific duties related to the special educational needs & disability statutory process and provide administrative support to officers working in the SEND inclusion services.

You will have an excellent eye for detail and the ability to communicate well with people at all levels. Ideally, you will have working knowledge of SEND and be able to use a range of IT applications. We will look to you to have excellent office administration, Microsoft Word and Excel skills to support SEND processes and deliver administrative support across the SEND service.

You will ideally be educated to A level standard or equivalent and will be an experienced administrator.

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.

16 July 2025

Other

£25,183 to £25,992 a year

Permanent

Full-time, Flexible working

F

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN

The postholder will provide advice and guidance on less well-established tasks, able to problem solve and take decisions within clear defined procedures. This involves working closely with colleagues at all levels within the Council, elected members and external stakeholders. Staff who undertake this role will be allocated to a service in the council, but there will be other staff on the same role in other teams across the council.

Staff will be provided with the relevant on the job training to support the team.

Please see the role description attached for more information.

The postholder will provide advice and guidance on less well-established tasks, able to problem solve and take decisions within clear defined procedures. This involves working closely with colleagues at all levels within the Council, elected members and external stakeholders. Staff who undertake this role will be allocated to a service in the council, but there will be other staff on the same role in other teams across the council.

Staff will be provided with the relevant on the job training to support the team.

Please see the role description attached for more information.

• Educated to A levels and or NVQ level 3 standard or equivalent experience
• Some administrative experience
• Ability to meet deadlines and prioritise workload
• Ability to forge and maintain good working relationships with others, at all levels.
• Evidence of good interpersonal and communication skills with the ability to deal with people at
• all levels, maintaining confidentiality
• Experience of difficult situations and able to use resources to find solutions to unexpected
• problems
• Able to undertake research and analysis of specific topics, without supervision
• Proficient use of ICT including Microsoft packages
• Experience of having high levels of accuracy and attention to detail
• Fully fluent in English

• Experience in the manipulation of complex spreadsheets or databases
• Experience of working in situations where the subject matter may be highly sensitive and / or
• distressing

• A levels / National Diploma or equivalent experience/skills.
• ITQ 2 or equivalent ICT skills and abilities.

• Educated to A levels and or NVQ level 3 standard or equivalent experience
• Some administrative experience
• Ability to meet deadlines and prioritise workload
• Ability to forge and maintain good working relationships with others, at all levels.
• Evidence of good interpersonal and communication skills with the ability to deal with people at
• all levels, maintaining confidentiality
• Experience of difficult situations and able to use resources to find solutions to unexpected
• problems
• Able to undertake research and analysis of specific topics, without supervision
• Proficient use of ICT including Microsoft packages
• Experience of having high levels of accuracy and attention to detail
• Fully fluent in English

• Experience in the manipulation of complex spreadsheets or databases
• Experience of…