Consultant, Field Operations

Overview

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. The Field Operations Consultant role conducts objective restaurant standards evaluations such as Operations Excellence Assessments, Food Safety visits and National Restaurant Building and Equipment Standards assessments. You will analyze restaurant performance across customer experience and operations brand standards.

This position also develops a holistic restaurant operations skill set across all restaurant operations systems through ongoing assessment, training, and development. This position is based in New Jersey.

• Conduct objective evaluations (i.e., Running Great Restaurants Visits, Food Safety Visits, Operations Excellence Assessments, Health & Safety Visits, and National Restaurant Building and Equipment Standards) to analyze restaurant performance across customer experience and McDonald’s operations’ Brand Standards. Analyze operational performance against standard.
• Clearly communicate results and aid in seeking solutions to improve gaps.
• Protect the McDonald's brand by identifying issues that may pose risks to customer experience and brand perceptions.
• Support operational excellence by identifying restaurants that do not meet McDonald's QSC (Quality, Service and Cleanliness) / safety standards.
• Develop a holistic restaurant operations skill set across all Restaurant operations’ systems through ongoing training, learning, and certification in assigned area of expertise.
• Build deep expertise in Restaurant Operations and provide expert coaching and root cause analysis to Franchisees.
• Serve as a Subject Matter Expert to provide support to restaurants as requested by Operators on specific operations initiatives (e.g., Delivery, Drive-Thru, Digital, etc.).
• Use system and initiative Subject Matter Expertise to drive Guest Counts, Sales, and cashflow through support of operations, initiatives, and Owner/Operator priorities by conducting Performance Excellence Sessions.
• Collaborate with Franchise Business Partners to assist in developing a full restaurant consulting toolkit, monitor goals and key metrics, and drive business results.

• Accurate, consistent evaluator that relies on measurable facts and observations; strong attention to detail and ability to keep reports and evaluations organized.
• Effective time management skills to keep up with a demanding evaluation and travel schedule.
• Quick learner capable of developing both a broad understanding of all Restaurant systems and deep expertise in certain areas.
• Strong interpersonal skills and ability to build amicable relationships with Franchisees and restaurant managers.
• Energetic leader with excellent social, communication and presentation skills. Solid influencing and facilitation skills.
• Coachable learner with the desire for continuous learning.
• Ability to work in an ever-changing environment.
• Recognizes patterns and develops intuition around common restaurant performance issues.
• Restaurant experience preferred.
• High school diploma.
• Availability to travel and to have flexible working hours.

• Bonus Eligible:
  Yes
• Long - Term Incentive:
  No
• Benefits Eligible:
  Yes
• Company car eligibility:
  Yes (an active driver’s license is required for this role)

The expected salary range is $78,281.00 – $97,852.00 per year. The above represents the expected salary range for this job requisition. Pay may consider experience and other job-related factors.

• Benefits eligible:
  This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
• McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance, contact  Reasonable accommodations will be determined on a case-by-case basis.
• McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy, race, color, religion, ethnicity, age, disability status, or any other characteristic protected by law.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.