Senior Director of Field Services

Ultimate Staffing is seeking a dynamic and experienced Director of Service Operations to lead a large, multi-region field service organization for a growing industry leader in the municipal, industrial, and commercial equipment space. This executive-level role oversees a service team of 100+ technicians, a centralized dispatch/support facility, and key revenue-generating service operations, ensuring operational excellence, customer satisfaction, and profitable business growth.

Location: Blackwood, NJ

Position Type: Direct Hire

Compensation: $130,000 - $165,000 base salary (commensurate with experience) + significant performance-based bonus opportunity

Benefits: Medical, Dental, Vision, PTO, Paid Holidays, 401(k) Match, Disability Coverage & more

• Provide executive leadership for a team of 100+ field service technicians across four U.S. regions.
• Oversee a dedicated service facility responsible for dispatching, tracking, parts management, and final billing, ensuring all workflows support broader business goals.
• Drive a culture of operational excellence, efficiency, and accountability throughout all service delivery functions.
• Develop and mentor leaders across the service organization to promote high performance and continuous improvement.
• Establish, track, and optimize KPIs to ensure world-class service quality, customer satisfaction, and productivity.
• Analyze complex service performance data to identify opportunities, implement impactful corrective actions, and forecast operational needs.
• Define and execute long-range service strategies aligned with organizational goals and evolving market/technology trends.
• Develop and lead strategies to increase profitability and expand refurbished equipment sales—both direct and online.
• Manage P&L for the service organization, ensuring efficiency, cost control, and profitable growth.

• 10+ years of progressive leadership experience managing large-scale service operations.
• Proven success in the municipal, industrial, commercial floor care, or material handling industries.
• Demonstrated ability to lead, develop, and motivate large distributed service technician teams.
• Strong command of service delivery processes, complex logistics, and parts supply chain management.
• Experience in refurbished equipment sales or lifecycle management strongly preferred.
• Proven track record of managing P&L, improving operational efficiency, and driving customer satisfaction.
• Excellent communication, presentation, and interpersonal skills with the ability to influence across functions.
• Bachelor's degree in Business Administration, Operations Management, or related field required.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including applicable Fair Chance Acts.